Zaher Al Hassani

• Led cross-functional teams to enhance operational efficiency and improve service delivery.
• Developed and implemented process improvements, resulting in increased customer satisfaction scores.
• Mentored junior staff, fostering professional growth and promoting a culture of continuous improvement.
• Analyzed performance metrics to identify trends and recommend strategic initiatives for service enhancement.
• Oversaw training programs, ensuring team members are equipped with necessary skills for optimal performance.
• Facilitated regular team meetings to share insights, address challenges, and celebrate successes within the department.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Providescoaching and guidance for performance improvement and development; directs and oversees thetraining of new representatives.
• Setting goals for performance and deadlines in ways that comply with company's plans and vision.
• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching

At Packwire, client relationships is my top priority. I am dedicated and personable to maintain client

accounts and serve as my main point of contact. I have a passion for helping others and a drive for

providing exceptional customer service.

Responsibilities

Handle inquiries and requests from customers and address their needs

Stay on top of accounts, making sure they receive services that are within their budget and meet their

needs

Meet regularly with other team members to discuss progress and find new ways to improve business

Generate new leads

Structural designer (Packaging): responsible for creating the structure designs for their organization. This

involves: Drafting computer models based on needs. Creating drawings to be used in final construction

plans.

Responsible for designing cost-effective, attractive, and safe packaging for commercial products. I work

closely with design and marketing teams to develop packaging ideas that best suit clients' needs.

As an Art Director I establishe conceptual themes and style direction for all staff on a project, such as

advertising, product packaging, print media, movies and more. I have the authority to choose vendors

and have the final creative say in the absence of a Creative Director.

Responsibilities

Produce art layouts by developing art concepts and providing work direction to staff.

Train, assign, schedule, and coach employees.

Meet art department work standards by following production, productivity, quality, and customer service

standards.

Resolve operational problems.

Identifiy work process improvements.

Meet art department cost standards by monitoring expenses and implementing cost-saving actions.

Produce layouts for printing by marking-up, pasting-up, and finishing layouts.

Obtain client approval by presenting final layouts, storyboards, and illustrations; and respond to client

commentary and requests.

Skills and Qualifications:

Coordination

Creativity

Vision

Project management

Graphic design skills

Developing creative standards

Proficiency with illustration tools

Desktop publishing skills

Multimedia content development

I work closely with the team on a variety of TTL disciplines from BTL to ATL Campaigns.

I also have a passion for Branding and Brand Identity Revamping and have worked with several clients

to overhaul their Identity's including, but not limited to:

* Al Khozama Management Company (a trendsetter in luxury development in the Kingdom and owner

of the world renowned Al Faisaliah Tower & Mall)

* Riyad Bank (a leading Financial Institution in Saudi Arabia and the Gulf)

I have worked on a lot of leading brands and clients in Saudi Arabia across many different sectors and

industries including:

* Riyad Bank (lead designer on all day to day jobs)

* Mobily Telecoms

* Tawuniya Insurance

* Abbott Nutrition (infant nutrition)

* Fitness Time

* Saudi Post

* Modon

* Mouwasat Hospital

* Bella Italian Restaurant

* Maestro Pizza

* Rafal Boulevard

• Led design projects from concept to completion, ensuring alignment with client objectives and branding standards.
• Developed innovative visual solutions using Adobe Creative Suite to enhance marketing materials and digital assets.
• Collaborated with cross-functional teams to create cohesive brand messaging across multiple platforms.
• Mentored junior designers, fostering skill development and promoting best practices in design workflows.