Zaheer UDDIN SAJIB

· Operate 5 axle tractor trailers and haul trucks across multiple states, primarily transporting car parts and pet food to multiple warehouses.

· Improve customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

· To determine the load's nature and ensure compliance with safety regulations, I continuously verify the shipping papers by checking for hazardous materials.

· Drop and hook trailers and change the configurations of equipment when necessary.

· Maintain a daily e-logbook and submit all the documents in a timely manner.

• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

· Achieve safe driving records by consistently following traffic rules and regulations.

· Conducted daily vehicle inspections, ensuring compliance with safety regulations, and maintaining vehicle integrity.

· Operate different autonomous Trucks such as 6 axle Flat bed,4 axle bridge master,3 axle pain truck, roll off, flusher, and sweeper.

· Pick and deliver paint totes. Construction equipment and other hazardous materials.

· Transported liquid bulk to different construction sites for cleaning and flushing.

· Provide exceptional customer service, addressing concerns and resolving issues promptly.

· Collaborate effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

· Loaded, unloaded, and secured heavy equipment hazardous material for delivery and retrieval promptly and safely.

· Develop strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

· Facilitate road and highway closures and flagging.

· Train new operators on different equipment's trucks.

· Facilitated local deliveries within the Greater Toronto Area (GTA) and Montreal city, optimizing transportation coordination for timely and reliable service.

· Maintained a daily record of logbook and submitted all associated documents in a timely manner.

· Conducted the inspection, to ensure the safe operating conditions before and after the trips.

· Provided technical support over the phone and served as a primary contact for over 124 Electoral District for Elections Ontario Technology in the Polls (TiP) 2022 General Election Project

· Answered incoming calls, responded to technical inquiries,

managed complaints, troubleshot technical problems and provided general technical support and information.

· Improved customer satisfaction by providing timely and accurate.

technical support for various software and hardware issues.

· Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

· Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

• Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
• · Received an average of 50-60 calls/inquiries every day and consistently met the SLA’s.