Hi, I’m
Matthew Cooper
Transport Driver
Oshawa,ON
Summary
To obtain a position as a Truck Driver.
Overview
13
years of professional experience
Work History
Kriska Holdings Ltd.
AZ Driver
01.2005 - 01.2006
Job overview
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of deliveries and money received from customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Completed on-time deliveries by choosing best and most efficient routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Filled out load paperwork and DOT-mandated log books.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
United Paving
AZ Driver
03.2006 - 10.2006
Job overview
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Filled out load paperwork and DOT-mandated log books.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Village Chrysler
Salesperson
03.2007 - 08.2008
Job overview
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Informed customers of promotions to increase sales productivity and volume.
IQT Solutions
Customer Service Representative
10.2010 - 01.2011
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Roy Foss Motors
Car Salesperson
01.2013 - 01.2014
Job overview
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Concepts International
Crew Assistant (Seasonal)
01.2014 - 10.2015
Job overview
- Completed assigned tasks within required timeframes while maintaining high standards of quality workmanship.
- Supported team members in completing tasks promptly, resulting in improved project timelines.
- Developed strong working relationships with fellow crew members, fostering an atmosphere of teamwork and collaboration.
- Communicated regularly with supervisors regarding project progress and any potential issues or concerns that arose during daily operations.
- Adhered to strict safety guidelines while performing tasks, reducing the risk of accidents or injuries on the job site.
- Assisted in maintaining a clean and safe work environment, reducing accidents and injuries on the job.
Moe’s Transport Trucking
AZ Truck Driver
07.2016 - 05.2018
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Filled out load paperwork and DOT-mandated log books.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
Skills
- AZ DRIVER:
- Experienced Truck Driver; skilled at operating tractor-trailers and dump trucks
- Possess a valid ACZ license and a clear driver’s abstract; successfully completed a Truck Driver Training program
- Enrolled in FAST (Free and Secure Trade) program
- Perform pre-inspections and routine maintenance on vehicles; always adheres strictly to safety precautions
- Entrusted to drive company vehicles and report on any mechanical issues detected
- Maintain e-logs and log books in an organized and accurate manner
- Demonstrated excellent navigational skills; plans efficient routes both manually and using GPS systems
- Adheres to schedules; ensures timely delivery of goods
- Follows all provincial driving laws and regulations
- Skilled at implementing effective defensive driving techniques
- Extensive experience driving in GTA and surrounding areas
- Flexible availability; willing to accommodate a variety of changing shifts and duties
- SALES & CUSTOMER SERVICE:
- Possess extensive experience working in various sales and customer service settings
- Proven ability to exceed monthly sales targets and flourish in commission based roles
- Demonstrated ability to establish and maintain strong customer relations; ensure customer loyalty and repeat business
- Experienced in the set-up and maintenance of customer accounts; ensures information is accurate and up-to-date at all times
- Actively participate in promotional efforts and marketing campaigns to increase customer base and community involvement
Timeline
AZ Truck Driver
Moe’s Transport Trucking
07.2016 - 05.2018
Crew Assistant (Seasonal)
Concepts International
01.2014 - 10.2015
Car Salesperson
Roy Foss Motors
01.2013 - 01.2014
Customer Service Representative
IQT Solutions
10.2010 - 01.2011
Salesperson
Village Chrysler
03.2007 - 08.2008
AZ Driver
United Paving
03.2006 - 10.2006
AZ Driver
Kriska Holdings Ltd.
01.2005 - 01.2006