Zackery Wilfong
Peterborough,ON
Summary
Understanding and discovering how systems and products work, in order to increase efficiency in any regard, has always been a passion of mine. At school, my passion for data analysis and solving complex problems was further enhanced by new mathematics and physics knowledge. My enthusiasm for these subjects, my personal hard and soft skills drive me to become proficient and excel in every job I undertake.
Overview
11
11
years of professional experience
Work History
Warranty Adjudicator
Black Creek Labs
10.2023 - Current
- Gained an in-depth knowledge of firearms
- Preformed Upgrades and fixes to firearms and tested with live ammunition
- In charge of the companies customer service experience
- Assembled rifles and pistols.
- Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.
PROJECT MANAGER / ESTIMATOR, SERVICE
Lancer Electric
11.2022 - 07.2023
- In charge of 8 electrical journeymen and technicians
- In charge of client scheduling
- Provided customers quotations in a timely manor
- Worked on large and small scale projects
- Organized subcontractors
- Resolved customer issues daily
- Adapted to emergency calls.
PROJECT MANAGER
Lifestyle Home Products
03.2022 - 11.2022
- In charge of 5 installation crews
- Organized onsite subcontractors
- Organized onsite material deliveries
- Resolved customer issues daily
- Prepared quotations for change orders to original project scope
- In charge of customer scheduling for installations and service calls.
LEAD GENERATOR
Allied Technical Services
05.2020 - 01.2022
- Was an expert on data sources, uses, and ways to access data to support business initiatives
- Created team process documentation and presentations
- Managed and delivered data for clients
- Applied data mining techniques to construction data warehouses
- Corrected part mistakes on system maintenance packages and sourced correct parts for quotations
- Worked with AI software to implement new business initiatives.
MECHANICAL QUOTATIONS SPECIALIST
Allied Technical Services
10.2016 - 05.2020
- Prepared mechanical and architectural quotations for commercial projects across North America
- Trained new members on cross referencing product based on specification sheets
- Sourced estimates through vendors and company software to complete quotes
- Double checked new workers quotes before finalizing for market
- Provided customer support and technical information about products and product applications
- Converted written specifications and construction drawings into quotations.
JUNIOR ENGINEER – TECHNICAL SUPPORT
Amico Source
10.2018 - 12.2018
- Helped resolve technical problems for medical air and vacuum systems
- Corrected part mistakes on system maintenance packages and sourced correct parts for quotations
- Created technical documents on system parts for clients and engineers
- Sized pumps, motors and frames for medical gas and air systems.
TECHNICAL SALES ADVISOR
Minacs
03.2016 - 10.2016
- Helped customers resolve technical problems with their phones and computers over the phone
- Learned company product in detail
- Contributed to excellent customer service.
OWNER/FOUNDER
Student Elite Painting
01.2013 - 09.2015
- Founded own company and employed other students and adults
- Responsible for project management, marketing, client interaction, quality control and payroll
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Project Management and Leadership -
Shaw Academy
06.2020
Autodesk Inventor 2019 – Essential Training -
Udemy
04.2020
SPECIALIZATION IN MECHANICAL ENGINEERING -
Queens University
Kingston, ON09.2015
Skills
- Project Management
- Time Management and Scheduling
- AutoCAD Basics
- MatLab 2010
- Mechanical and Electrical Quotations
- Data Collection and analysis
- Sales/Lead Generation
- Product Specification Writing
- Microsoft Office Packages
- Engineered Drawings & Specifications Interpretation
Driver License
Yes
Military Service
Princess of Wales Own Regiment, Kingston, Ontario, INFANTRY SOLDIER
2013 - 2014,
- Used evaluation of risk management to create strategy for everyday tasks,
- Used time management and teamwork to meet tight deadlines
- Learned about the mechanical workings of firearms
Hasting and Prince Edward Regiment, Peterborough, Ontario, ARMY CADET
2005 - 2011
Timeline
Warranty Adjudicator
Black Creek Labs
10.2023 - Current
PROJECT MANAGER / ESTIMATOR, SERVICE
Lancer Electric
11.2022 - 07.2023
PROJECT MANAGER
Lifestyle Home Products
03.2022 - 11.2022
LEAD GENERATOR
Allied Technical Services
05.2020 - 01.2022
JUNIOR ENGINEER – TECHNICAL SUPPORT
Amico Source
10.2018 - 12.2018
MECHANICAL QUOTATIONS SPECIALIST
Allied Technical Services
10.2016 - 05.2020
TECHNICAL SALES ADVISOR
Minacs
03.2016 - 10.2016
OWNER/FOUNDER
Student Elite Painting
01.2013 - 09.2015
Project Management and Leadership -
Shaw Academy
Autodesk Inventor 2019 – Essential Training -
Udemy
SPECIALIZATION IN MECHANICAL ENGINEERING -
Queens University
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