CURTIS BASSARAGH
Toronto,ON
Summary
Dynamic professional with extensive experience at AFBS, excelling in client engagement and regulatory compliance. Proven track record in resolving complex inquiries and enhancing member satisfaction. Skilled in Microsoft Office Suite and adept at problem-solving, I thrive in fast-paced environments, consistently delivering results and fostering strong vendor relationships.
Overview
18
18
years of professional experience
Work History
Benefits Help Desk Representative & Claims Adjudicator
AFBS (Actra Fraternal Benefit Society)
Toronto, Canada
08.2023 - 01.2026
- Processed and adjudicated claims per policy guidelines, ensuring compliance and accuracy to support timely member benefits.
- Resolved member inquiries and issues with accurate information, fostering trust through professional interactions.
- Supported members with inquiries on health, dental, and life insurance benefits, improving their understanding and satisfaction.
- Collaborated with internal departments to streamline service delivery, enhancing consistency and improving member experience.
Associate Pension & Benefits Contact Centre Representative
Lifeworks
Toronto, Canada
07.2022 - 08.2023
- Managed high volumes of inbound inquiries from plan members and third-party representatives, achieving timely issue resolution.
- Collaborated with client representatives and administrators for prompt inquiry resolution, enhancing client satisfaction.
- Monitored compliance with client service agreements and performance targets to uphold service quality.
- Recorded call summaries and tracked cases in internal systems, ensuring accurate documentation and streamlined case management.
Customer Service Clerk
Landlord and Tenant Board Tribunals Ontario
Toronto, Canada
05.2021 - 06.2022
- Provided administrative support to tribunal staff and public, enhancing service delivery for users.
- Organized case documentation, facilitating timely preparation of hearings and board orders.
- Executed data entry and document certification, maintaining compliance and accuracy in records.
Fulfillment Warehouse Associate
TruLocal Inc.
Milton, Canada
12.2019 - 09.2020
- Collaborated with management to develop and implement strategies enhancing order fulfillment efficiency.
- Processed and quality-checked customer food orders, ensuring accuracy and timely shipping.
- Maintained accurate inventory levels while promoting employee health and safety initiatives.
Customer Service Representative / Shift Leader / Beer Ambassador
LCBO
Toronto, Canada
12.2009 - 02.2019
- Provided knowledgeable and friendly customer service, enhancing customer satisfaction in fast-paced retail environment.
- Managed beer inventory and ordering, optimizing merchandising and creating engaging promotional displays.
- Directed store operations, streamlining opening and closing procedures, ensuring accurate cash balancing, and supervising staff effectively.
Contact Centre Representative
Town Shoes Head Office
Toronto, Canada
05.2008 - 05.2018
- Managed high-volume customer communications via phone and email, achieving timely resolutions to enhance customer experience.
- Processed online orders and adjustments, resolving complaints to increase customer satisfaction.
- Interacted with customers on social media, addressing inquiries to support brand reputation.
Education
Ontario College Certificate - Office Administration
Centennial College
Toronto, ON05.2022
Skills
- Regulatory Compliance
- Client Engagement
- Project Management
- Document Management
- Microsoft Office Suite
- Problem Solving
- Vendor Relationships
- Organizational Skills
- Communication Skills
Timeline
Benefits Help Desk Representative & Claims Adjudicator
AFBS (Actra Fraternal Benefit Society)
08.2023 - 01.2026
Associate Pension & Benefits Contact Centre Representative
Lifeworks
07.2022 - 08.2023
Customer Service Clerk
Landlord and Tenant Board Tribunals Ontario
05.2021 - 06.2022
Fulfillment Warehouse Associate
TruLocal Inc.
12.2019 - 09.2020
Customer Service Representative / Shift Leader / Beer Ambassador
LCBO
12.2009 - 02.2019
Contact Centre Representative
Town Shoes Head Office
05.2008 - 05.2018
Ontario College Certificate - Office Administration
Centennial College