Zackeriah Harrell
Auberry
Summary
Experienced Slab/Roadside Technician skilled in tire repair and roadside assistance. Manages customer relationships while ensuring safety compliance and timely service delivery. Diagnoses tire issues and coordinates services to enhance operational workflows and customer satisfaction. Expertise in problem solving, work order management, and team coordination.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Service Writer
Delray Tire and Retreading
Fresno
06.2024 - Current
- Create and process work orders, ensuring accurate and timely billing.
- Assist customers with service recommendations and estimates.
- Order tires, parts, and related materials to support daily operations.
- Coordinate and dispatch roadside technicians based on service priority and location.
- Maintain communication between customers, technicians, and management to ensure efficient service delivery.
- Support daily shop operations and workflow management.
- Resolve customer concerns and provide exceptional customer service.
Slab/Roadside Technician
Delray Tire and Retreading
Fresno
06.2020 - Current
- Responded to emergency roadside service calls, ensuring quick resolution for commercial vehicles.
- Performed tire repairs, replacements, and preventative maintenance to enhance vehicle safety and reliability.
- Diagnosed tire-related issues and provided timely solutions, maintaining service quality in fast-paced environments.
- Maintained safety standards while working independently in roadside conditions.
- Built strong customer relationships through reliable and professional service.
Roadside Technician
Country Tire & Wheel
Fresno
09.2019 - 06.2020
- Educated customers on tire care and maintenance best practices during service visits.
- Assisted in training new technicians on proper procedures and techniques when performing roadside repairs.
- Responded to roadside assistance calls for tire repairs and replacements.
- Utilized air compressors and hand tools for tire service and maintenance.
Slab/Roadside Technician
Delray Tire and Retreading
Fresno
06.2016 - 09.2019
- Responded to emergency roadside service calls, ensuring quick assistance for commercial vehicles.
- Diagnosed tire-related issues and provided solutions in a fast-paced environment.
- Performed tire repairs, replacements, and preventative maintenance.
- Maintained safety standards while independently addressing roadside challenges.
- Cultivated strong customer relationships through consistent and professional service delivery.
Education
High School Diploma -
Yosemite High
Oakhurst, CA06-2013
Skills
- Service Writing
- Customer relationship management
- Customer Service
- Dispatch Coordination
- Work Order Management
- Roadside Service Operations
- Tire & Parts Procurement
- Billing & Invoicing
- Inventory Management
- Operational Support
- Technical Troubleshooting
- Diagnostic assessment
- Preventive maintenance
- Safety compliance
- Problem Solving
- Time Management
- Team Coordination
- Communication & Customer Relations
Timeline
Assistant Manager/Service Writer
Delray Tire and Retreading
06.2024 - Current
Slab/Roadside Technician
Delray Tire and Retreading
06.2020 - Current
Roadside Technician
Country Tire & Wheel
09.2019 - 06.2020
Slab/Roadside Technician
Delray Tire and Retreading
06.2016 - 09.2019
High School Diploma -
Yosemite High