Zach Duncan
Orange
Summary
Diligent service writer with a solid background in service writing and a strong grasp of customer service protocols. Proven ability to enhance service department efficiency and customer satisfaction through effective communication and organizational skills. Demonstrated problem-solving abilities and attention to detail in coordinating repairs and managing service records.
Overview
6
6
years of professional experience
Work History
Service Writer / Manager
Fairway Ford
06.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Delivery Driver /General Warehouse Associate
Napa Auto Parts
06.2020 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Associate
Five Guys
05.2019 - 05.2020
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Education
No Degree - Criminal Justice
Goldenwest Community College
Huntington Beach, CA05-2023
High School Diploma -
Villa Park High School
Villa Park, CA06-2019
Skills
- Service writing
- Appointment scheduling
- Service estimating
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Sales skills
- Strong organization
- Processing warranties
- Communicating with clients
- Customer service expertise
Timeline
Service Writer / Manager
Fairway Ford
06.2021 - Current
Delivery Driver /General Warehouse Associate
Napa Auto Parts
06.2020 - 05.2021
Customer Associate
Five Guys
05.2019 - 05.2020
No Degree - Criminal Justice
Goldenwest Community College
High School Diploma -
Villa Park High School
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