Zack Doucette
Toronto,Canada
Summary
I am an experienced wine retail and production leader with a strong background in operations, team management, and client experience across multiple locations in the wine industry. With hands-on expertise in both front-of-house and production environments, I bring a unique blend of strategic planning and practical execution to every aspect of the business—from winemaking and inventory management to sales growth and staff development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
The Wine Butler
07.2025 - Current
- Oversee daily operations, sales performance, and team leadership at The Wine Butler, managing 5,000+ customer accounts and driving revenue through personalized wine experiences, events, and targeted sales strategies. Lead staff training, foster strong customer relationships, and support business growth through new market expansion, retail openings, and community partnerships.
Head of Production
The Wine Butler
11.2023 - 07.2025
- Oversee the full winemaking process across two store locations, ensuring quality control from fermentation to bottling and delivering a seamless, hands-on experience for customers.
- Manage daily production operations, train and support staff, maintain equipment and facilities, and create a welcoming, educational environment that enhances customer engagement and satisfaction.
Store Manager
The Wine Butler
01.2022 - 11.2023
- Oversee daily store operations including scheduling, inventory management, retail presentation, and sales performance tracking; implement sales initiatives and build strong customer relationships to drive loyalty and repeat business.
- Coordinate with the production team to align customer appointments with winemaking schedules, while mentoring staff, fostering a collaborative team culture, and ensuring compliance with health, safety, and industry regulations.
Assistant Manager
The Wine Butler
05.2021 - 01.2022
- Supported daily operations and team management at a make-your-own wine store, delivering personalized customer experiences, overseeing appointments, inventory, and guiding clients through the winemaking process.
Client Service Representative
The Wine Butler
10.2020 - 04.2021
Education
Bachelor of Arts -
Wilfrid Laurier University
06-2021
Malvern Collegiate Institute
06-2017
Skills
- Communication
- Problem resolution
- Teamwork
- Staff training/development
- Responsibility
- Operations management
- Leadership and team building
Certification
- Walkie-stacker forklift certified & 2+ years experience
- SmartServe Certified
Timeline
General Manager
The Wine Butler
07.2025 - Current
Head of Production
The Wine Butler
11.2023 - 07.2025
Store Manager
The Wine Butler
01.2022 - 11.2023
Assistant Manager
The Wine Butler
05.2021 - 01.2022
Client Service Representative
The Wine Butler
10.2020 - 04.2021
Bachelor of Arts -
Wilfrid Laurier University
Malvern Collegiate Institute