Kriti Dutt
Retail
Surrey,BC
Summary
Dedicated and hard-working individual and have a great deal of ambition to grow into a rewarding and challenging career. With experience in managerial/ supervisor positions, office, sales, and public relations and eagerness to learn new and challenging things makes an ideal fit for this position.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Staples
Maple Ridge, BC
10.2021 - 04.2022
- Responsible for enabling work, learn, and grow culture of customers and associates.
- Accountable for achieving business results through effective management and execution of services areas in store; cash, solution shop (printing, digital marketing, shipping), and technology services.
- Coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of business.
- We bring customer experience excellence to life at Staples
- Team find ways to inspire our customers, we build loyalty and trust.
- Maximizes sales growth in services area in store including cash, solution shop, and technology services.
- Manage coordination and execution of services and maximize department productivity.
- Monitor store-use merchandise.
- Provide team leadership through hiring, onboarding, coaching, and development.
- Provide cash support to associates at checkout to ensure positive customer experience.
- Ensure general cleanliness for positive customer and associate experience.
- Responsible for safe and proper use of all store equipment.
- As leader in store, responsible for inspiring and engaging team and ensuring effective 2- way communication.
- Lead, coach, and manage operational excellence and store standards for your departments.
- Support asset protection initiatives and programs.
- Ensure that clean and safe environment is always top-of-mind, keeping safety of yourself, your team, and customers as key priority.
- Run bi-weekly payroll for over 40 employees.
- Prepared monthly schedules for store employees and store managers.
- Implemented operational strategies and effectively built customer and employee loyalty.
Store Manager
Kinetic Wireless Rogers, British Columbia
Vancouver, BC
01.2018 - 03.2021
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Kinetic Wireless Rogers
Courtenay, BC
02.2016 - 01.2021
- Develop and retain high-performing sales team that genuinely cares about customer
- Inspire team to deliver superior and consistent customer experience every time
- Maximize store profitability by overseeing all financial operations, like inventory control, cash flow, etc
- Encourage & coach team to surprise and delight every customer, and make their experiences memorable
- Challenge status quo and embrace innovation
- Grow and develop team, help them realize their potential, and move towards that next role on their career journey
- Take accountability to create and deliver business plans to meet regional, store, and employee targets
- Analyze sales figures and forecast future sales
- Complete store operational requirements by scheduling and assigning employees
- Maintain store staff by recruiting, selecting, orienting, and training employees.
Supervisor / Sale Representative
TELUS
Edmonton, AB
01.2012 - 01.2016
- Second in command to store manager
- Responsible for training and managing entire store as well as staff members
- Develop and manage new or existing accounts for corporate companies with TELUS
- Developing and implementing new prospects for selling phones and dealing with customer queries and problems
- Educate and engage customers through product demonstrations and benefits of TELUS services
- Take prevention measures to avoid any product loss
- Responsible for completing all documentation and performing daily opening or closing procedures
- Familiar with all available phones as well as upcoming models
- Assisting and selling phones and accessories to customers that best fit their lifestyles, preferences, and personal needs
- Answered customer questions, and addressed service issues and complaints in person and via phone
- Merchandised store displays to keep environment visually appealing/clean and optimized for equipment promotions
- Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized
- Completing all required documentation and performing daily opening or closing proc
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Product Expert / Trainer / Sale Representative
Future Shop, South Common
Edmonton, AB
01.2009 - 01.2012
- Excellent product knowledge of laptop/desktops and various cell phone retailers
- Worked and coordinated with vendors concerning prices and availability of products
- Monitored and tracked competitor pricing and deals every week
- Trained and mentored new and existing sales associates on different products
- Multi-tasking numerous activities in high volume and fast-paced environment and managed over 50 customer calls per day. Increased sales by 10%.
- Assisting customers in understanding their service contracts.
Education
Bachelors - Ecommerce
Podar College
University Of Mumbai 01.2000 - 05.2003
Skills
Leadership QualityAttention to DetailsAnalytical & Problem SolvingLogical & Critical ThinkingAdaptabilityCommunicationWork ethicsTime Management
Employee scheduling
Staff training/development
Exceptional interpersonal communication
Deadline-oriented
Coaching and mentoring
Sales expertise
Relationship building
Verbal and written communication
Timeline
General Manager
Staples
10.2021 - 04.2022
Store Manager
Kinetic Wireless Rogers, British Columbia
01.2018 - 03.2021
Assistant Store Manager
Kinetic Wireless Rogers
02.2016 - 01.2021
Supervisor / Sale Representative
TELUS
01.2012 - 01.2016
Product Expert / Trainer / Sale Representative
Future Shop, South Common
01.2009 - 01.2012
Bachelors - Ecommerce
Podar College
01.2000 - 05.2003