Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zach Marshall

Moncton,NB

Summary

Results-driven professional with a proven track record of leadership excellence seeking part-time employment. Strong focus on collaboration, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.

Overview

10
10
years of professional experience

Work History

Solutions Centre Leader

Xperigo
10.2024 - Current
  • Oversaw performance management for a team of 15 (or more) specialists.
  • Represented the Solutions Centre (call centre) team on high-level client meetings, to align on expectations, provide strategic insights and operational updates, and maintain strong relationships.
  • Fast-tracked from entry level agent to call centre leader in just 10 months - the fastest promotion in company history - being recognized for consistently exceeding performance targets and demonstrating strong leadership capabilities.

Solutions Specialist / Peer Support Specialist

Xperigo
12.2023 - 10.2024
  • Handled upwards of 70 inbound calls on a daily basis responding to emergency roadside assistance requests whilst representing numerous leading OEM automotive brands, providing timely, empathetic, and solutions-focused support to customers in a variety of urgent situations.
  • Consistently met (or exceeded) performance KPIs, including quality assurance standards, average handle time, customer satisfaction, and more.
  • Achieved the first-ever perfect score (5/5 – 100%) on an annual review in company history, being recognized for exceptional performance, consistency, and impact in the Solutions Specialist role.
  • Selected as part of the inaugural team of agents to support General Motors, the company's newest high-profile client, based on strong performance and professionalism, where I helped establish service standards and processes during the early stages of the client partnership, contributing to a smooth
    and successful launch.
  • Peer Support Specialist: Served as a mentor providing real-time guidance, answering knowledge based inquiries, and offering encouragement to new hire employees throughout their onboarding phase(s).

Park Attendant (Fast Food)

Magic Mountain Water Park
06.2015 - 09.2019
  • Delivered fast, friendly service to a high volume of guests in a busy, water park environment.
  • Prepared and served food in accordance with health, safety, and quality standards.
  • Maintained a clean and organized work area to support safety and efficiency.
  • Assisted in restocking inventory and managing supplies during high-demand periods.
  • Collaborated with team members to maintain smooth operations during peak hours.

Education

High School Diploma -

Harrison Trimble High School
Moncton, NB
06-2019

Skills

  • Team oriented
  • Team leadership
  • Performance management
  • Employee development
  • Client relationship management
  • Customer relationship management
  • Customer service
  • Time management
  • Multitasking
  • Problem-solving
  • Data analysis

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Solutions Centre Leader

Xperigo
10.2024 - Current

Solutions Specialist / Peer Support Specialist

Xperigo
12.2023 - 10.2024

Park Attendant (Fast Food)

Magic Mountain Water Park
06.2015 - 09.2019

High School Diploma -

Harrison Trimble High School

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Zach Marshall