Kristin Magee
Moncton,NB
Summary
Accomplished leader with a proven track record at FCC, adept in driving performance improvement and fostering a collaborative team environment. Leveraged strong organizational and leadership skills to lead critical projects and mentor teams. Recognized for exceptional coaching abilities and strategic planning acumen, consistently achieving company objectives and enhancing team effectiveness.
Overview
16
16
years of professional experience
Work History
Manager, Customer Service Centre - Detailed Team
FCC
Moncton, New Brunswick
09.2023 - Current
- Led and acquired approval for the LA 11 re-grade proposal.
- Partnered on a proposal to acquire two net new senior positions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Livestock Business Line Owner.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and hired qualified candidates to fill open positions.
Supervisor, Lending Support - CSC
FCC
Moncton
05.2022 - 08.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Manager, Customer Service Centre - Detailed Team
FCC
Moncton, NB
11.2021 - 05.2022
- Built relationships with internal team members and external partners to enhance effectiveness of team's work.
- Mentored and developed direct reports according to performance and fostered collaborative team environment.
- Recruited and hired qualified candidates to fill open positions.
- Maintained team progress against performance targets by motivating staff and proactively resolving issues.
Loans Analyst (10)
FCC
Moncton, NB
08.2018 - 10.2021
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Analyst, Risk Data Integrity - Pilot
FCC
Moncton, NB
09.2018 - 04.2019
- Completed quality assurance reviews to assess accuracy of data and validate results.
- Collected, organized and input information into digital database.
- Trained end-users in best practices to minimize errors and protect key data.
Senior Ag Lending Analyst
FCC
Moncton, NB
04.2018 - 07.2018
- Processed loans through Input Financing, Dealer Financing and Ag Production Business Lines.
- Obtained full lending authorities with increased lending targets.
- Provided coaching and support to newly onboarded staff.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Ag Lending Analyst
FCC
Moncton, NB
03.2012 - 04.2018
- Processed loans through Input Financing, Dealer Financing and Ag Production Business Lines.
- CSC's first ever recipient of a Sales Award
- Identified needs of customers promptly and efficiently.
- Supported onboarding of new team members.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
CSC Workflow Coordinator
FCC
Moncton, NB
10.2010 - 03.2012
- In charge of work distribution for Customer Service Centre employees.
- In charge of administrative work for the Moncton location.
Clerk, Administration
FCC
Moncton, NB
03.2009 - 10.2010
- Led FCC's Document Imaging Project in FCC's Loan Administration Centre.
Education
BBA - Management And Marketing
Crandall University
Moncton, NB05.2009
High School Diploma -
Moncton High School
Moncton, NB06.2004
Skills
- Reliable and strong work ethic
- Team oriented
- Agile
- Leadership and coaching skills
- Organizational skills
- Strong communication skills
Languages
English
Professional
French
Professional
Affiliations
Aspiring Leaders Group 2020/21
CSC Sales Award - 2017
CSC Sales Award - 2016
Timeline
Manager, Customer Service Centre - Detailed Team
FCC
09.2023 - Current
Supervisor, Lending Support - CSC
FCC
05.2022 - 08.2023
Manager, Customer Service Centre - Detailed Team
FCC
11.2021 - 05.2022
Analyst, Risk Data Integrity - Pilot
FCC
09.2018 - 04.2019
Loans Analyst (10)
FCC
08.2018 - 10.2021
Senior Ag Lending Analyst
FCC
04.2018 - 07.2018
Ag Lending Analyst
FCC
03.2012 - 04.2018
CSC Workflow Coordinator
FCC
10.2010 - 03.2012
Clerk, Administration
FCC
03.2009 - 10.2010
BBA - Management And Marketing
Crandall University
High School Diploma -
Moncton High School
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