Zachary Salifu
Pickering,ON
Summary
I am seeking to expand my knowledge by engaging in new experiences, and allowing for me to apply my transferable skills in business and people management within a different field of work. I am currently pursing a degree in Political Science, in hopes of attending law school to obtain a Juris Doctor degree.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
06.2020 - Current
- Fixed Lead Opening Manager on weekends (Company acquires 65% of weekly sales on weekends)
- Manage a store that acquires $110,000 - $150,000 in weekly sales with 121 unit producing employees
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed knowledge on a variety of business sectors (primarily financial).
- Applied extensive emotional intelligence knowledge
- Integrated service and team management strategies to boost business profits.
- Led employee training sessions for improved performance and adherence to company standards.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
- Oversaw food preparation and monitored safety protocols.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
Team Leader
McDonald's
11.2019 - 06.2020
- Evaluated customer needs and feedback to drive product and service improvements.
- Closely monitored employee dependability, working with the management team in order to successfully tackle any issues at hand.
- Ensuring all employees follow company standards and comply with current policies
- Generated reports detailing findings and recommendations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built strong relationships with customers through positive attitude and attentive response.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Crew Trainer
McDonald's
01.2019 - 11.2019
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Crew Member
McDonald's
03.2018 - 01.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Guest Experience Leader
McDonald's
05.2017 - 03.2018
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Streamlined the dine-in process for improved efficiency and reduced wait times.
- Conducted surveys with guests to receive feedback on opportunities within the stores operations
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
Education
Masters - Political Science
York University
Toronto, ON06.2025
High School Diploma -
Pine Ridge Secondary School
Pickering, ON06.2020
Skills
- Business and People Management
- Analytical Skills / Critical Thinking
- Ability to work under pressure in a fast-paced environment
- Strong written and verbal communication
- Adaptability
- Staff Leadership
- Anticipating Problems
- Coaching and Mentoring
Certification
- First aid
Timeline
Swing Manager
McDonald's
06.2020 - Current
Team Leader
McDonald's
11.2019 - 06.2020
Crew Trainer
McDonald's
01.2019 - 11.2019
Crew Member
McDonald's
03.2018 - 01.2019
Guest Experience Leader
McDonald's
05.2017 - 03.2018
Masters - Political Science
York University
High School Diploma -
Pine Ridge Secondary School
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