Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Salifu

Pickering,ON

Summary

I am seeking to expand my knowledge by engaging in new experiences, and allowing for me to apply my transferable skills in business and people management within a different field of work. I am currently pursing a degree in Political Science, in hopes of attending law school to obtain a Juris Doctor degree.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Swing Manager

McDonald's
06.2020 - Current
  • Fixed Lead Opening Manager on weekends (Company acquires 65% of weekly sales on weekends)
  • Manage a store that acquires $110,000 - $150,000 in weekly sales with 121 unit producing employees
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed knowledge on a variety of business sectors (primarily financial).
  • Applied extensive emotional intelligence knowledge
  • Integrated service and team management strategies to boost business profits.
  • Led employee training sessions for improved performance and adherence to company standards.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
  • Oversaw food preparation and monitored safety protocols.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.

Team Leader

McDonald's
11.2019 - 06.2020
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Closely monitored employee dependability, working with the management team in order to successfully tackle any issues at hand.
  • Ensuring all employees follow company standards and comply with current policies
  • Generated reports detailing findings and recommendations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Crew Trainer

McDonald's
01.2019 - 11.2019
    • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
    • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
    • Evaluated crew members'' progress and provided constructive feedback for continuous development.
    • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.

Crew Member

McDonald's
03.2018 - 01.2019
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Guest Experience Leader

McDonald's
05.2017 - 03.2018
  • Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
  • Streamlined the dine-in process for improved efficiency and reduced wait times.
  • Conducted surveys with guests to receive feedback on opportunities within the stores operations
  • Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
  • Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.

Education

Masters - Political Science

York University
Toronto, ON
06.2025

High School Diploma -

Pine Ridge Secondary School
Pickering, ON
06.2020

Skills

  • Business and People Management
  • Analytical Skills / Critical Thinking
  • Ability to work under pressure in a fast-paced environment
  • Strong written and verbal communication
  • Adaptability
  • Staff Leadership
  • Anticipating Problems
  • Coaching and Mentoring

Certification

  • First aid

Timeline

Swing Manager

McDonald's
06.2020 - Current

Team Leader

McDonald's
11.2019 - 06.2020

Crew Trainer

McDonald's
01.2019 - 11.2019

Crew Member

McDonald's
03.2018 - 01.2019

Guest Experience Leader

McDonald's
05.2017 - 03.2018

Masters - Political Science

York University

High School Diploma -

Pine Ridge Secondary School

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Zachary Salifu