Ana Joy Bravo
Leduc
Summary
I am a qualified Food Service Supervisor with extensive experience in the Food and Beverage industry, particularly with McDonald's, which operates over 36,000 outlets globally, including in the United Arab Emirates and Canada. Throughout my career, I have achieved continuous advancement and received notable awards such as Crew Trainer of the Year and Manager of the Year, showcasing my leadership skills and commitment to excellence. My expertise includes cooking, food preparation, food safety and sanitation, inventory management, people management, production management, and customer relations. I am adept at implementing food safety protocols to comply with health regulations and ensure customer well-being. Additionally, I excel in inventory management to optimize costs and minimize waste while prioritizing outstanding customer service. My skill set positions me as a valuable asset in any food service organization.
Overview
14
14
years of professional experience
Work History
Swing Manager
Sangha Operating Group Inc.
08.2023 - Current
- Delivered optimal customer experiences through strict adherence to high standards of quality, value, and service.
- Implemented structured onboarding to ensure adherence to operational guidelines.
- Oversaw duration management for ingredients and products to guarantee top-notch quality.
- Handled procurement essential to daily operations.
- Enabled Management to achieve set objectives.
- Directed coordination of shifts to ensure seamless operations.
- Ensure strict adherence to food safety standards consistently.
- Streamlined product ordering processes to maintain effective business flow.
2nd Assistant Manager
Emirates Fast Food Llc.
09.2014 - 09.2021
- Facilitated smooth operations by implementing a standardized daily planning tool.
- Established systematic scheduling process ensuring balanced workload distribution.
- Facilitate a timely cleaning and sanitation of various kitchen stations to avoid infestation
- Designed a detailed quality inspection which maintained a high-quality output set by the company standard
- Mastered the technique of proper receiving stocks which maximized our time
- Monitor stocks diligently by checking near expiry items for daily purchasing
- Collaborate with team members in setting production time to prepare and produce products in an organized manner and follow the standard procedure at all times
- Established an approachable and welcoming atmosphere on taking orders & upselling promotion to hit our shift target
- Conduct food safety check for the product before serving to the customer
Sales Associate
Watsons Personal Care
11.2013 - 04.2014
- Welcome guest and assist them, Help them to look for the product they need
- Guide and explain the usage of the product they going to buy
- Refilling the stocks in the shelves and ensure good quality, FIFO
- Do Suggestive Selling to hit the target of the store
Service Crew
Leylam Shawarma
02.2011 - 06.2011
- Welcome guest and take their order using pos
- Prepare raw ingredients for the product and grill
- Ensuring station are cleaned and sanitized
- Do daily inventory of stocks
Education
Bachelor of Science - Office Administration
Philippine Christian University
Dasmarinas, CaviteHigh school or equivalent -
Pedro E. Diaz High School
Alabang, Muntinlupa CitySkills
- Food and Beverage Management
- Management Skills
- Inventory management
- Supply Chain management
- Customer relation
Languages
English
Professional Working
Awards/Certificate
- Canadian English Language Proficiency Index Program (CELPIP)
- Train the Trainer Workshop, 2023
- Shift Leader Workshop, 2023
- First Aid Red Cross Canada, 2023
- Safe check Advanced Food safety certification program Canada, 2023
- Person in charge in food Safety (PIC) TSI Quality Service Level 3, 2018
- Advance Shift Leader (ASL), 2019
- Shift Management Excellence (SMX), 2018
- Crew Trainer of the Year, 2016
- Manager of the Year, 2019
Timeline
Swing Manager
Sangha Operating Group Inc.
08.2023 - Current
2nd Assistant Manager
Emirates Fast Food Llc.
09.2014 - 09.2021
Sales Associate
Watsons Personal Care
11.2013 - 04.2014
Service Crew
Leylam Shawarma
02.2011 - 06.2011
Bachelor of Science - Office Administration
Philippine Christian University
High school or equivalent -
Pedro E. Diaz High School
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