Zachary McCollin
Brampton
Summary
Highly motivated and self-reliant; work well independently or as a team member. Industrious, organized, detailed oriented, meticulous, and adaptable individual. Adapted to shift and irregular work schedules
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Roots Canada Inc.
07.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices help trained new co-op highers in sales growth by upselling products and services based on individual customer requirements.
Package Handler
UPS Customer Center
02.2021 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols when using conveyor.
General Laborer
Municipal Maintenance Inc.,
11.2019 - 03.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Turner Fenton High School
Brampton, ON08-2021
Skills
- Customer service
- Customer engagement
- Active listening
- Critical thinking
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
Certification
- First Aid Certification
Languages
English
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Blogging/Vlogging
- Crafting and DIY Projects
- Fashion and Style
Timeline
Customer Service Representative
Roots Canada Inc.
07.2022 - 03.2024
Package Handler
UPS Customer Center
02.2021 - 06.2022
General Laborer
Municipal Maintenance Inc.,
11.2019 - 03.2021
- First Aid Certification
High School Diploma -
Turner Fenton High School
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