Zachary Lemieux
American Canyon
Summary
Dynamic Customer Service Representative with a proven track record at Chevron, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I consistently exceeded performance metrics, earning recognition as a top performer. Adept at utilizing POS systems and employing de-escalation techniques to ensure customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Chevron
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Properly merchandising products according to the planogram.
- Completed Assistant Manager tasks such as;
- Daily and weekly compliance, along with logging it in the appropriate binder.
- Completing invoices and daily paperwork.
- Writing off merchandise with the handheld.
- Weekly cigarette count and mini audits.
- Filling the safe and recording all changes on the change to build sheet.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Manual Laborer
Green Leaf Construction
01.2012 - 07.2022
Education
State Board of Education
Sacramento, CA10-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- De-escalation techniques
- POS systems expert
Languages
English
Native or Bilingual
Sign Language
Professional Working
Timeline
Customer Service Representative
Chevron
10.2023 - Current
Manual Laborer
Green Leaf Construction
01.2012 - 07.2022
State Board of Education
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