Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Knisley

Chico,CA

Summary

Dynamic professional with a proven track record at CFMA, excelling in customer service and decision-making. Enhanced customer satisfaction by promptly resolving complaints and fostering strong relationships. Skilled in workload management and policy enforcement, consistently delivering high-quality service and support in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Assistant Manager

CFMA
06.2023 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Tree Salesman

Toby's Christmas Trees
11.2024 - 12.2024
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Pressure Washing

06.2022 - 09.2024
  • Performed deep-cleaning tasks as required, including carpet shampooing, window washing, and pressure washing exterior surfaces.
  • Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing.
  • Expanded clientele base by offering additional services such as gutter cleaning or pressure washing when appropriate.
  • Operated power tools and equipment safely for various tasks including trimming trees and bushes, pressure washing surfaces, or mowing grass.
  • Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.

Carnival Worker

The Fun and Game Experts
05.2023 - 07.2024
  • Supervised childrens play areas, ensuring a safe space for young guests to enjoy their time at the event.
  • Assisted in the setup and teardown of carnival attractions, ensuring timely event start and end times.
  • Managed ticket booths, accurately collecting payments and distributing ride tickets to guests.
  • Implemented crowd control measures as needed to maintain orderliness within the grounds during peak hours.

Education

High School Diploma -

California State University, Chico
Chico, CA
07-2030

Skills

  • Customer service
  • Decision-making
  • Time management
  • Customer relations
  • Workload management
  • Policy enforcement

Timeline

Tree Salesman

Toby's Christmas Trees
11.2024 - 12.2024

Assistant Manager

CFMA
06.2023 - 08.2025

Carnival Worker

The Fun and Game Experts
05.2023 - 07.2024

Pressure Washing

06.2022 - 09.2024

High School Diploma -

California State University, Chico

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Zachary Knisley