Anita Khanal Sharma
Sales Manager
Queenstown
Summary
Driven professional with a proven track record at Union Life Insurance, adept in resolving customer complaints and enhancing customer service. Skilled problem solver with a knack for fostering positive attitudes, resulting in significant improvements in customer satisfaction. Successfully implemented effective marketing strategies at Fresh Choice Supermarket, resulting in a boost in foot traffic. Demonstrates a goal-oriented mindset with a focus on achieving results through strategic planning and collaborative teamwork.
Overview
7
7
years of professional experience
4036
4036
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Fresh Choice Supermarket
03.2023 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Cashier
Arunodaya Co-operative Bank
06.2018 - 09.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Company Agent
Union Life Insurance
02.2021 - 03.2022
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Assistant Manager
Baglung Samaj Pokhara Co-operative Ltd.
03.2019 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BBA - Banking And Insurance
Pokhara University
Nepal04-2019
High School Diploma -
Shree Jana Prakash Higher Secondary School
Skills
Problem-solving skills
Team leadership
Operations management
Team motivation
Decision-making
Customer service
Adaptability and flexibility
Negotiation
Sales strategies
Cost control
Languages
2,3,5
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Insurance advertisement Project.
Timeline
Assistant Manager
Fresh Choice Supermarket
03.2023 - Current
Company Agent
Union Life Insurance
02.2021 - 03.2022
Assistant Manager
Baglung Samaj Pokhara Co-operative Ltd.
03.2019 - 05.2020
Cashier
Arunodaya Co-operative Bank
06.2018 - 09.2022
BBA - Banking And Insurance
Pokhara University
High School Diploma -
Shree Jana Prakash Higher Secondary School
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