Zachariah Pesa
Toronto
Summary
Dynamic Customer Service Representative with a proven track record at The Beer Store, excelling in conflict resolution and client relations. Recognized for enhancing customer loyalty through empathetic complaint resolution and strong product knowledge. Adept at team development and key holder responsibilities, contributing to a positive work environment and sales growth.
Eager to continue working in the customer service industry, developing new relationships with this companies employees and customers alike.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Beer Store
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained in Keyholder practices ie; opening/ closing store aswell as documenting inventory and balancing tills and safe.
- Operating heavy machinery for loading/ offloading shipments of new product in a timely fashion.
Education
High School Diploma -
Father John Redmond
Etobicoke, ON06-2013
Skills
- Customer service
- Excellent communication skills
- Critical thinking
- Data entry
- Conflict resolution
- Client relations
- Product sales
- Reading comprehension
- Key holder experience
- Team development
- Strong work ethic
- Fast learner
Languages
English
Timeline
Customer Service Representative
The Beer Store
11.2021 - Current
High School Diploma -
Father John Redmond
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