Zach Muldoon
Twin Anchors Houseboats
Sicamous,BC
19
years of professional experience
Resourceful operations and hospitality professional with expertise in team leadership, customer service, and event coordination. Demonstrates strong decision-making and problem-solving skills in fast-paced environments. Effective communicator with a history of collaboration across management, staff, and community organizations. Offers additional experience in visual arts, including gallery operations and non-profit arts administration.
Work History
Dock Worker/Porter/Orientator
5 Months- Key Skills & Competencies
- Vessel Operations & Handling – Experienced in safely maneuvering, docking, mooring, securing, and launching houseboats and pleasure craft.
- Delivered comprehensive vessel orientations, explaining operating procedures, navigation requirements, and safety protocols, enhancing guest understanding and safety.
- Vessel Inspection – Experienced in conducting incoming vessel inspections, identifying damage, maintenance requirements, cleanliness concerns, and equipment issues.
- Safety & Compliance – Strong understanding of vessel safety procedures, operational checklists, and requirements necessary to ensure safe guest departures and marina operations.
- Provided friendly, professional assistance to guests, addressing questions and concerns while effectively managing customer expectations during arrivals and departures.
- Customer Service & Communication – Provides friendly, professional assistance to guests, responds to questions and concerns, and effectively manages customer expectations throughout the arrival and departure process.
- Team Collaboration – Works effectively as part of a team, providing support during busy operational periods and assisting with vessel handling and dock activities.
- Equipment & Support Vessel Operation – Experienced in operating support vessels and pickup boats to assist with docking, mooring, transportation, and guest service requirements.
- Radio Communication – Experienced in monitoring and communicating via VHF radio with guests, coworkers, and marina personnel.
- Completed preparation, inspection, and departure checklists accurately, ensuring vessels were safe, clean, properly equipped, and ready for guest use.
1 Year
- Supported daily pub and restaurant operations while providing professional and attentive service to customers. Worked collaboratively with management and staff to ensure smooth day-to-day operations and a positive customer experience.
Bar Manager / Bartender
10 Years- Managed day-to-day bar operations while providing a high standard of customer service and supporting staff in a fast-paced hospitality environment.
- Coordinated events and private functions, ensuring customer satisfaction and seamless execution.
- Delegated duties and managed floor plans to optimize staff performance and enhance operational flow.
- Responded to customer concerns and operational issues in a professional and timely manner.
- Monitored quality and presentation of food and beverages to maintain high standards and elevate guest experience.
- Coordinated events, private functions, and customer reservations.
- Completed opening and closing procedures.
- Supported a positive and productive team environment.
Internship / Gallery Operations
- Assisted with day-to-day gallery operations and programming.
- Coordinated day-to-day gallery operations and programming to enhance visitor experience.
- Organized and cataloged artwork for easy retrieval. and maintained organizational records.
- Supported gallery sitting and visitor engagement.
- Ensured optimal gallery presentation and organization of studio spaces for exhibitions.
- Archived artwork and maintained organizational records.
- Assisted with gallery sitting duties to ensure visitor engagement. and visitor engagement.
- Researched and evaluated CRM software.
- Currently serve on the Board of Directors for Untitled Art Society.
Internship / Gallery Operations
- Gained hands-on skills in commercial art gallery operations, exhibition coordination, and promotional activities.
- Created and disseminated online exhibition promotional materials to boost visibility and audience engagement.
- Managed coordination of invitations and postcards for exhibitions to ensure timely and effective outreach.
- Assisted with exhibition installation and striking.
- Maintained gallery spaces between exhibitions.
- Conducted artwork inventory counts and assisted with inventory management.
Kitchen Supervisor
4 Years- Supervised daily kitchen operations in a high-volume restaurant and event environment.
- Oversaw daily cooking, cleaning, and kitchen organization.
- Coordinated large bookings, parties, and multiple events to ensure seamless execution and customer satisfaction.
- Ordered and received food, equipment, and supplies, maintaining accurate inventory records to support kitchen operations.
- Ordered and received food, equipment, and supplies while maintaining inventory records.
- Organized buffet setup and execution.
- Coordinated with management, office, and maintenance staff to address operational requirements.
- Resolved issues swiftly during high-pressure, multi-event situations, ensuring continued service and operational flow.
- Certifications: FoodSafe Certified; ProTect Certified
Millwright Operator
2 Years- Operated asphalt mobile mill on road construction projects to ensure smooth surface preparation.
- Contributed to project planning by collaborating with team members to outline tasks and deadlines.
- Executed safe and efficient operation of mobile milling equipment, minimizing downtime.
- Participated in job planning and preparation.
- Worked as part of a construction team in changing field environments.
Education
Bachelor of Education
Bachelor of Fine Arts
Skills
Food & Beverage Operations
Event coordination
Gallery operations
Staff supervision
Inventory & Stock Management
Hiring & Employee Training
Opening & Closing Procedures
Quality Control
Customer Service & Guest Relations
Team Leadership & Delegation
Problem Solving & Decision Making
Working Effectively Under Pressure
Adaptability & Independent Work
Communication & Relationship Building
Timeline
Dock Worker/Porter/Orientator
Twin Anchors Houseboats
05.2026 - 10.2026Read More
Offside Pub & Grill
01.2024 - 01.2025Read More
Internship / Gallery Operations
Untitled Art Society
01.2015 - 01.2015Read More
Internship / Gallery Operations
Avalanche Institute for Contemporary Art
01.2015 - 01.2015Read More
Bar Manager / Bartender
Sidestreet Pub & Grill
01.2014 - 01.2024Read More
Kitchen Supervisor
Ranchman's Cookhouse
01.2011 - 01.2015Read More
Millwright Operator
A. Leduc Developments
01.2008 - 01.2010Read More
Alberta College of Art and Design
Bachelor of Fine Arts
Read More
University of Calgary
Bachelor of Education
Read More