Zaccery Smith
Sherwood Park,Alberta
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Persuasive Inside Sales Coordinator with exceptional sales and marketing skills. Excellent record of managing customer expectations and resolving issues. Focused and hardworking with good communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales & Rental Coordination
Kasi Technologies
10.2023 - 01.2024
- Developed strong relationships with new and existing customers
- Clear and effective verbal and written communication
- Ability to understand customer needs and respond appropriately
- In-depth knowledge of products and services
- Proficiency in qualifying leads and identifying customers
- Utilized Chat GPT and Open AI platforms
- Experience with CRM Software
- Effective time management to prioritize tasks and meet sales targets
- Ability to handle rejection and persist in the face of challenges
- Ability to adapt to changes in the market & sales strategies
- Comfortable & proficient with technology
- Dedication to providing excellent customer service
- Ability to create and deliver effective sales presentations
- Built and maintained a professional network for potential referrals and business opportunities.
Non Destructive Testing / Quality Control
ACUREN Suncor Edmonton TA
04.2022 - 05.2022
- Accomplished training in Materials Processes & Engineering training & math preparation
- Completed Liquid Penetrant Testing course
- Comfortable with ASTM-E-165 code
- Hands on training with MT, PT, UT, XRF, Hardness testing Phase Array and TOFT applications
- Exemplify excellent client/customer service and problem-solving abilities
- Conduct equipment evaluations and performance tests
- Conducted tests to determine material strength
- Received solid performance evaluations
- Carried out all NDT responsibilities with minimal supervision
- Received mentoring from level III certified technicians
- Learned to perform various maintenance and calibration tests independently
- Specialized in XRF data evaluation
- Performed equipment integrity evaluations
- Expertise in safe work practices and analyzing data.
General Manager
Duggans Boundry / Campus
09.2016 - 12.2020
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Restocked beer and liquor on a regular schedule and after special events to prepare for forecasted needs
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Upsold customers from shelf to premium brands to help boost sales
- Worked with management to plan and implement special events to boost customer numbers and profits
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Trained 15 new bartenders in 2015 to 2017 to increase knowledge of drink preparation and upselling techniques
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Supported servers by preparing specialty drinks for patrons in all areas of the establishment
- Made product recommendations to customers based on preference, food pairings and special promotions
- Monitored patrons to keep alcohol consumption in designated areas
- Planned and updated menus to capitalize on changing trends in customer preferences
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Managed up to 180 customers per shift while simultaneously assisting 4 restaurants.
Education
Materials Engineering & Components -
Canadian Institute of Non Destructive Evaluation
01.2020
Advanced Mathematics -
Canadian Institute of Non Destructive Evaluation
01.2020
Archbishop Jordan Catholic High School
01.2011
Skills
- Client Relationships
- Direct Sales
- Data analysis
- Lead generation
- Team collaboration
- Salesforce CRM
- Analytical Problem Solver
- Adept Multi-Tasker
- Technical aptitude
- Organizational Effectiveness
- CRM software proficiency
- Market research
Certification
- Fall Arrest Certification, 07/01/21
- First Aid level C Certification, 07/01/21
- Confined Space Certification, 07/01/21
- H2S Alive Certification, 06/01/21
- Common Safety Orientation, 06/01/21
- WHMIS 2021, 06/01/21
- NRCAN - HIGH HAZARD EXPLOSIVES (TYPE E,I, OR D), 06/01/23
Introduction
Forward thinking and highly motivated individual with extensive experience in a client-management role. My past and current positions have aptly demonstrated my responsibility for supervising teams of various sizes, excelling at communication, problem-solving and attention to detail in concert with an absolute respect for workplace safety. I am seeking to leverage this background and experience to take the next steps in my professional career with a well-respected organization that values hard work, talent, and analytical skills.
References
- Jessie Foster, 7808818442
- Eric Morris, 7802421683
- Mike Lillington, 7808818870
Timeline
Inside Sales & Rental Coordination
Kasi Technologies
10.2023 - 01.2024
Non Destructive Testing / Quality Control
ACUREN Suncor Edmonton TA
04.2022 - 05.2022
General Manager
Duggans Boundry / Campus
09.2016 - 12.2020
Materials Engineering & Components -
Canadian Institute of Non Destructive Evaluation
Advanced Mathematics -
Canadian Institute of Non Destructive Evaluation
Archbishop Jordan Catholic High School
- Fall Arrest Certification, 07/01/21
- First Aid level C Certification, 07/01/21
- Confined Space Certification, 07/01/21
- H2S Alive Certification, 06/01/21
- Common Safety Orientation, 06/01/21
- WHMIS 2021, 06/01/21
- NRCAN - HIGH HAZARD EXPLOSIVES (TYPE E,I, OR D), 06/01/23
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