Yvonne Ighomo Oghogho
Toronto,ON
Summary
Dedicated Pharmacy Assistant with strong experience in pharmacy operations, skilled in prescription verification and inventory management. Recognized for enhancing customer satisfaction through effective communication and active listening. Proficient in Kroll software and regulatory compliance, contributing to a significant reduction in prescription errors while maintaining a clean and organized pharmacy environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
CareRX Pharmacy
02.2023 - Current
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Managed over 30 incoming calls and emails per day, and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Pharmacy Assistant
Rexall Pharmacy
01.2022 - 02.2023
- Assisted pharmacists and technicians with prescription filling, verification, and patient pick-up.
- Processed prescriptions using Kroll software while maintaining accurate records.
- Coordinated inventory management, including ordering, receiving, and reconciling medications.
- Handled administrative tasks such as claims, disbursements, and documentation.
- Managed incoming calls and inquiries, ensuring efficient workflow and customer satisfaction.
- Maintained compliance with pharmacy regulations, company policies, and cleanliness standards.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Education
Bachelor of Science - Pharmacy
Igbinedion University Okada
11-2019
Skills
- Stocking shelves
- Answering customer questions
- Data entry & Document filing
- Product restocking
- POS system operation
- Prescription interpretation
- Kroll proficiency
- Resolving complaints
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Drug inventory control
- Insurance billing & verification
- Pharmacy law compliance
- Order documentation
- Regulatory compliance
Languages
English
Full Professional
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Pharmacy Assistant
CareRX Pharmacy
02.2023 - Current
Pharmacy Assistant
Rexall Pharmacy
01.2022 - 02.2023
Bachelor of Science - Pharmacy
Igbinedion University Okada
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