Yvonne Mao
Toronto,ON
Summary
High-energy offering over previous experiences, excelling in customer service and POS system operations. Fluent in English and Chinese, demonstrating patience and empathy to enhance customer satisfaction. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Cashier
Milk Tea Shop
11.2023 - 04.2024
- Assist customers with their inquires, including place their orders, drinks' recommendations, and answer questions etc.
- Maintain daily cleaning as required.
- Collaborate with team members to achieve sales targets.
Coffee Barista
Coffee Shop
06.2023 - 08.2023
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Arts - Communication Studies
Toronto Metropolitan University
06.2025
Skills
- Speak English and Chinese ( Mandarin）
- Customer Service
- POS system operations
- Loss Prevention
- Patience and Empathy
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Milk Tea Shop
11.2023 - 04.2024
Coffee Barista
Coffee Shop
06.2023 - 08.2023
Bachelor of Arts - Communication Studies
Toronto Metropolitan University
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