Open To Work
Yvonne Hudson
Duliban Insurance Brokers
Hamilton,ON
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Personal Lines Insurance Broker
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Hamilton, ON
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home option
26
years of professional experience
Dedicated personal lines insurance broker known for exceptional client relationship building and effective communication. Committed to analyzing client needs and developing tailored insurance solutions that drive customer satisfaction and compliance. Highly motivated and looking to leverage extensive knowledge and experience to generate a positive impact in a new role.
Work History
Personal Lines Insurance Broker
1 Year 11 Months- Analyzed client needs to recommend appropriate personal insurance coverage options.
- Developed strong relationships with clients through effective communication and personalized service.
- Processed policy applications and renewals, ensuring compliance with industry regulations.
- Collaborated with underwriters to assess risk factors and determine coverage terms.
- Educated clients on coverage benefits, exclusions, and claims processes for better understanding.
- Maintained accurate records of client interactions and policy details in management systems.
- Collaborated with claims adjusters to expedite claim handling processes, resulting in satisfied customers.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging trends in personal lines insurance.
- Conducted comprehensive policy reviews, identifying potential gaps in coverage and recommending appropriate solutions.
- Increased referral business by building strong relationships with automobile sales representatives and real estate professionals.
Housekeeper Team Supervisor
4 Years 8 Months- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored new staff on best practices for efficient room cleaning and maintenance procedures.
- Developed and implemented quality control measures to enhance service delivery and operational efficiency.
- Coordinated schedules for housekeeping team, optimizing coverage during peak occupancy periods.
- Addressed guest concerns promptly, fostering a welcoming environment through exceptional service recovery efforts.
- Fostered a positive work culture that emphasized teamwork, accountability, and continuous learning.
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
- Assisted in budgeting activities related to staffing levels, equipment purchases, and supply costs.
Shift Supervisor
3 Years- Supervised daily operations, ensuring team efficiency and quality service delivery.
- Trained and mentored new staff on procedures and customer service standards.
- Coordinated with management on promotional strategies to boost sales initiatives.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Manager
12 Years- Led cross-functional teams to streamline project delivery and enhance operational efficiency.
- Developed training programs to mentor staff, resulting in improved team performance.
- Implemented process improvements that reduced operational costs and increased service quality.
- Managed vendor relationships to optimize supply chain processes and ensure timely deliveries.
- Facilitated regular team meetings to foster collaboration and address project challenges proactively.
- Oversaw compliance with industry standards, enhancing safety practices across multiple locations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
RIBO License - Insurance And Risk Management
Medical Billing
Medical Terminology
- Early Childhood Education
Skills
Experience with insurance technology platforms
Experience with Epic and PowerBroker
Insurance underwriting principles
Insurance products
Knowledge of regulatory compliance
Cross-functional collaboration
Sensitivity awareness
Effective communication
Proficient in Microsoft Office
Experience with OHIP billing procedures
QuickClaim processing
Timeline
Personal Lines Insurance Broker
Duliban Insurance Brokers
07.2024 - CurrentRead More
Housekeeper Team Supervisor
Inn On The Twenty
07.2019 - 03.2024Read More
Shift Supervisor
Pita Pit
01.2012 - 01.2015Read More
Manager
Multiple Companies
01.2000 - 01.2012Read More
Insurance Institute of Canada
RIBO License from Insurance And Risk Management
Read More
George Brown College
Medical Billing
Read More
George Brown College
Medical Terminology
Read More
Merchandising & Business Solutions
Read More
Humber College
from Early Childhood Education
Read More