YVETTE PAGET ROBINSON
Northridge
Summary
Dedicated healthcare professional with over 20 years of experience in patient care and nursing roles, demonstrating a strong commitment to patient advocacy and support. Expertise includes appointment scheduling, insurance verification, and effectively addressing billing concerns to ensure a seamless experience for patients. A proven track record in enhancing patient trust, improving financial processes, and streamlining administrative workflows has consistently increased operational efficiency. Passionate about delivering high-quality care while fostering positive relationships within the healthcare environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead House Service Coordinator
The Therapeutic Learning Center for the Blind
02.2025 - Current
- Scheduling daily appointments for the residents, including intake and discharge.
- Ordering monthly groceries, keeping inventory of the home, and diet planning for each resident.
- Employees scheduling as well as making sure residents attend classes.
- Transferring patients to different homes
- Maintain accurate records and full compliance with government regulations and agency guidelines.
- Lead meetings to discuss program objectives and strategies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed and maintained accurate records of programs and services on EHR system.
Patient Representative and CNA for MedSurg
Henry Mayo Newhall Hospital
06.2015 - 10.2021
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Lead Nursing Assistant for Psych Unit
LA Jewish Homes
06.2013 - 08.2018
- Provided emotional support to patients and families during challenging situations, fostering a sense of trust and camaraderie with the healthcare team.
- Streamlined workflow for nursing staff by efficiently managing patient records, scheduling appointments, and coordinating medical tests.
- Organized educational materials for patients regarding their conditions or treatments, promoting informed decision-making about personal health management.
- Supported efficient discharge planning process by collaborating with case managers, social workers, therapists, physicians and other team members involved in each patient’s transition from acute care settings back into the community/home life.
- Demonstrated exceptional clinical skills by performing routine procedures such as blood draws, vital sign monitoring, and specimen collection with accuracy and precision.
Nursing Assistant, Front Desk Oncology Unit
Thousand Oaks Hospital
06.2015 - 02.2016
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Lead Nursing Assistant – Definitive Observation
Sherman Oaks Hospital
01.2009 - 03.2014
- Assisted RN with admitting patients into the unit.
- Helped explain policy and procedures to patients and families upon admission.
- Assisted with daily activities for patients.
Support Clinical Coordinator
Kaiser Permanente West LA
05.2007 - 08.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Served as the primary escalation point for complex or sensitive cases requiring special attention or expertise.
- Managed a high volume of incoming calls, maintaining exceptional levels of customer satisfaction.
- Championed an environment that prioritized teamwork, collaboration, open communication among colleagues.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Graduate Vocational Nurse
VA Hospital Brentwood
01.2004 - 01.2005
- Provided emergency care as needed, effectively responding to acute medical situations and collaborating with healthcare team members in the stabilization of patients.
- Contributed to improved patient outcomes by accurately documenting medical histories, vital signs, and medication administration.
- Promoted a culture of safety within the healthcare facility by adhering to established policies, procedures, and guidelines.
- Facilitated smooth transitions of care between units or facilities by coordinating necessary documentation and communicating pertinent information to relevant parties.
Education
Associate Of Science - Nursing Leadership and Management
Long Beach City College
Long Beach, CA12.2003
Vocational Nursing - undefined
Trade Tech College
Los Angeles, CAAssociate Of Science - Nursing Leadership and Management
Long Beach City College
Long Beach, CA12.2003
Skills
- Excellent verbal and written communication with patients and healthcare teams
- Experience verifying insurance benefits and working with financial counselors
- Familiarity with Microsoft Office Suite and scheduling software
- Proficient in medical terminology for effective communication and documentation
- Scheduling patient appointments, surgeries, and diagnostic testing
- Strict adherence to HIPAA and patient confidentiality guidelines
Certification
- Combative Behavior
- BLS certification
- Fire and Safety
- Nursing Assistant certification
- Vocational Nursing certification
- AS Degree
Timeline
Lead House Service Coordinator
The Therapeutic Learning Center for the Blind
02.2025 - Current
Patient Representative and CNA for MedSurg
Henry Mayo Newhall Hospital
06.2015 - 10.2021
Nursing Assistant, Front Desk Oncology Unit
Thousand Oaks Hospital
06.2015 - 02.2016
Lead Nursing Assistant for Psych Unit
LA Jewish Homes
06.2013 - 08.2018
Lead Nursing Assistant – Definitive Observation
Sherman Oaks Hospital
01.2009 - 03.2014
Support Clinical Coordinator
Kaiser Permanente West LA
05.2007 - 08.2010
Graduate Vocational Nurse
VA Hospital Brentwood
01.2004 - 01.2005
Vocational Nursing - undefined
Trade Tech College
Associate Of Science - Nursing Leadership and Management
Long Beach City College
Associate Of Science - Nursing Leadership and Management
Long Beach City College