Julieanna Castro
Elk Grove
Summary
Resourceful coordinator skilled in navigating complex healthcare systems. Demonstrates strong problem-solving abilities, effective communication, and collaboration with interdisciplinary teams to enhance patient care and operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Hospital Unit Service Coordinator
University of California Davis Medical Center
Sacramento, CA
11.2022 - Current
- Demonstrate proficiency in Epic electronic health record (EHR/EMR) systems for patient registration, documentation review, order management support, and coordination of patient care activities.
- Utilize advanced computer skills and multiple healthcare software applications to support efficient unit operations in a fast-paced hospital environment.
- Manage high-volume, multi-line telephone communications while providing timely and professional assistance to patients, families, physicians, nursing staff, and interdisciplinary teams.
- Maintain accurate patient records, reports, and unit documentation while ensuring confidentiality and compliance with organizational policies. Apply comprehensive knowledge of medical terminology to facilitate effective communication and coordination among healthcare providers.
- Provide exceptional customer service by addressing patient and family concerns with professionalism, compassion, and attention to detail.
- Coordinate communication between departments to support patient flow, admissions, transfers, discharges, and continuity of care.
- Demonstrate strong organizational, prioritization, and record -keeping skills while managing multiple responsibilities and competing demands.
Office Administrator
Hanger Clinic
Sacramento, CA
09.2015 - 11.2020
- Managed daily office operations in a fast-paced medical clinic, ensuring efficient workflow and high-quality patient service.
- Utilized Electronic Medical Records (EMR) systems and healthcare software to maintain accurate patient records, schedule, appointments, process referrals, and support clinical operations.
- Coordinated communication among patients, providers, insurance companies, and ancillary departments to facilitate continuity of care.
- Managed multi-line telephone systems, patient scheduling, registration, and front office operations while maintaining confidentiality and professionalism.
- Maintained accurate records, reports, and office documentation in compliance with organizational policies and healthcare regulations.
- Provided exceptional customer service by addressing patient concerns, resolving issues, and fostering a welcoming environment.
- Assisted with inventory management, supply ordering, and administrative projects to support efficient clinic operations.
Lead Medical Assistant
Sacramento Pain Clinic/Pain Diagnostic and Treatment Center
Sacramento, CA
01.1998 - 09.2015
- Led patient intake process such as vital signs, weight, height, test results, ensuring accurate medical history collection and documentation in electronic medical records.
- Supervised daily operations of clinical staff, enhancing workflow efficiency and service delivery.
- Developed training programs for new medical assistants, improving onboarding experience and skill acquisition. Trained and mentored new employees on front-office and back-office procedures, clinic policies, customer service standards, and clinical workflows.
- Implemented electronic health record systems, streamlining patient information management and access.
- Assisted physicians with patient examinations, treatments, minor procedures by preparing equipment, supplies, and treatment areas.
- Processed prescription refill request and communicated medication information to pharmacies under physician direction.
- Assisted in the admission and monitoring of patients undergoing detoxification treatment for chemical dependency.
Lead Medical Assistant
Elk Grove Pediatrics
Elk Grove, CA
01.1995 - 12.1998
- Led patient intake process, ensuring accurate medical history collection and documentation.
- Developed training programs for new medical assistants, improving onboarding experience and skill acquisition.
- Coordinated with physicians to schedule procedures and follow-up appointments, optimizing patient care pathways.
- Monitored inventory levels of medical supplies, reducing waste and ensuring adequate stock availability.
Education
Medical Assistant Certificate -
Hi Tech Institute
Sacramento, CA1994
High School Diploma -
Florin High School
Sacramento, CA06-1993
Skills
- Completed "Hiring for Success" and "People Management Series" Coursework offered by UCDMC
- Excellent written and verbal communication with patients, families and interdisciplinary teams
- Proven ability to work accurately and efficiently in fast-paced healthcare environments such as the East 7 Neuroscience Specialties/Epilepsy Monitoring Unit, while managing multiple priorities and competing deadlines
- Consistently perform with accuracy, efficiency, and sound judgment in high-pressure situations requiring rapid prioritization and problem-solving
- Promote a positive and inclusive workplace culture by encouraging mutual respect, recognizing the unique strengths and contributions of team members, and supporting open, professional communication
- Collaborated with Volunteers/Volunteens on unit and assisted with orientation to unit and workflow
Certification
CPR Certification (pending renewal)
Hiring for Success Coursework
People Management Series
Timeline
Hospital Unit Service Coordinator
University of California Davis Medical Center
11.2022 - Current
Office Administrator
Hanger Clinic
09.2015 - 11.2020
Lead Medical Assistant
Sacramento Pain Clinic/Pain Diagnostic and Treatment Center
01.1998 - 09.2015
Lead Medical Assistant
Elk Grove Pediatrics
01.1995 - 12.1998
Medical Assistant Certificate -
Hi Tech Institute
High School Diploma -
Florin High School