Yvette Kernerman
Toronto,ON
Summary
Energetic server with extensive background experience in customer service and high traffic environments. Valuable interpersonal and social skills ensure that all guests have a positive dining experience, along with creating an upbeat work environment. Professional and hardworking work ethic has proven to be an asset in boosting and maintaining restaurant's reputation.
Overview
10
10
years of professional experience
Work History
Server
Lavelle
Toronto, Ontario
06.2019 - 07.2019
- Cultivated strong relationships with customers, elevating satisfaction scores and enhancing their dining experiences
- Utilized in-depth menu knowledge to deliver personalized recommendations, enhancing customer satisfaction
- Exceeded sales targets by up-selling appetizers and drinks based on specific tastes and interests of diners
- Successfully managed a plethora of diners and sections efficiently in order to maximize customer satisfaction
- Assisted coworkers during rush by taking on extra tasks in order to enhance efficiency
Sales Associate
Aerie
Toronto, Ontario
08.2015 - 04.2020
- Achieved top sales performance while performing cashier duties, stocking, and merchandising duties
- Worked proactively in a team setting to ensure all store sections were being attended to and assisted with their shopping experiences
- Exceeded selling goals by upselling products, bundling, and recommending further merchandise.
- Handled unique customer situations daily, solving all problems that arise with care
- Built a warm rapport with customers that allowed for comfortable shopping for intimate clothing, creating an inviting and positive shopping experience
Daycare Teacher
Lescon Public School
Toronto, Ontario
08.2021 - Current
- Educated children in developing essential life skills, such as problem-solving and interpersonal abilities
- Proactively adapted teaching methods to suit different learning abilities and styles within the classroom.
- Supported every child's curiosity and emotional development, creating positive self esteem
- Built and strengthened positive relationships with parents of children and fellow staff in order to enhance student's learning experience
- Managed record keeping duties such as attendance records and daily reports
- Consistently maintained a clean, organized, and hygienic classroom environment
Education
Bachelor of Arts - Psychology
York University
Toronto, ON05-2023
Skills
- Time management
- Effective team collaboration
- Efficient in high paced stressful situations
- Upselling strategies
- POS Trained
- Smart Serve Certified
- Food preparation and safety
References
References available upon request.
Timeline
Daycare Teacher
Lescon Public School
08.2021 - Current
Server
Lavelle
06.2019 - 07.2019
Sales Associate
Aerie
08.2015 - 04.2020
Bachelor of Arts - Psychology
York University
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