Zyanna Ayala
San Luis Obispo
Summary
Dedicated customer service professional with a strong background in hospitality and restaurant sectors. Experienced in cash handling and front desk operations, with a focus on problem resolution and team collaboration. Committed to delivering high guest satisfaction through effective communication and service excellence.
Overview
3
3
years of professional experience
Work History
Server
Las Brisas
San Luis Obispo
09.2023 - 01.2025
- Provided attentive customer service in a fast-paced restaurant environment.
- Took customer orders accurately and efficiently.
- Handled cash and processed customer payments.
- Collaborated with kitchen and service staff to ensure timely service.
- Resolved customer concerns professionally and courteously.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest orders and addressed inquiries with professionalism and efficiency.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Assisted in training new servers on menu items and service procedures.
- Adhered to health and safety standards to provide a safe dining experience.
Front Desk Associate
Quality Suites Inn
San Luis Obispo
08.2021 - 06.2022
- Greeted guests warmly upon arrival, facilitating a smooth check-in process and enhancing first impressions.
- Welcomed guests and provided friendly, professional customer service.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phone calls and responded to guest questions and requests.
- Managed phone inquiries and provided information about hotel services and amenities.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Assisted guests with reservations and changes using hotel management software.
- Input and confirmed reservations for guests.
- Resolved guest complaints promptly, ensuring satisfaction and comfort throughout their stay.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Maintained organized records and front desk operations.
- Kept front desk area organized and maintained cleanliness for a welcoming environment.
- Maintained cleanliness of lobby and common areas by restocking supplies and watering plants.
- Monitored lobby activity throughout the shift to ensure the safety of guests and staff members.
- Handled cash and card transactions accurately.
- Processed payments accurately and maintained secure cash handling procedures.
- Drafted guest invoices and posted charges to individual accounts.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Provided local area recommendations to enhance guest experiences during their visit.
- Delivered timely and accurate information about hotel services, amenities, and local attractions to enhance guest experiences.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Transmitted and received messages using telephones or telephone switchboards.
- Welcomed large volume of guests and improved overall customer service.
- Input and confirmed reservations for guests.
Education
High School Diploma -
San Luis Obispo High School
San Luis Obispo 06-2026
Skills
- Customer service
- Front desk operations
- Guest relations
- Room assignments
- Cash handling
- Payment oversight
- Credit card handling
- Order processing
- Time management
- Scheduling
- Organizational skills
- Administrative skills
- Office administration
- Data entry
- Team collaboration
- Team building
- Conflict management
- Problem resolution
- Technical support
- Verbal communication
- Listening skills
- Service dispatching
- Lobby oversight
- File management
- Key carding
- Reliability
- Patience
- Customer service
- Front desk operations
- Time management
- Order processing
- Room assignments
- Guest Relations
- Order processing
- Payment oversight
- Time Management
- Patience
- Reliability
Timeline
Server
Las Brisas
09.2023 - 01.2025
Front Desk Associate
Quality Suites Inn
08.2021 - 06.2022
High School Diploma -
San Luis Obispo High School