Yuvraj Singh AULAKH
Burnaby,BC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outbound Sales Specialist
The Mobile Shop
Coquitlam, British Columbia
04.2024 - Current
- Conducted outbound sales calls to potential customers.
- Maintained knowledge of current products, services, pricing plans, promotions, and policies.
- Researched competitive offerings in the market place to maintain an edge over competitors.
- Identified opportunities for cross-selling additional products or services.
- Generated leads through cold calling prospective clients.
Sales Associate
Telus
Burnaby, BC
01.2023 - 12.2023
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
CS ADVISOR
Bestbuy Canada
Vancouver, BC
05.2022 - 01.2023
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
BBA - Business Administration
Capilano University
North Vancouver, BC09-2025
Associate of Science - Computing Science
Simon Fraser University
Burnaby, BC09-2023
High School Diploma -
Doon International School
India12.2021
Skills
- Sales Goals Attainment
- Analytical Thinking
- IT Management
- Sales experience
- Account management
- Customer relations
- Client retention strategies
- Sales analytics
- Client Needs Assessment
- Relationship Building
- Consultative Sales Approach
- Data entry and recordkeeping
- Rapid data entry skills
- Microsoft SQL server
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Certification
- Association for Project Management (APM)
- Adobe and microsoft Training - 2020
Languages
English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Professional
French
Limited
Availability
Monday-Anytime
Tuesday-Morning to Noon
Wednesday-None
Thursday- None
Friday-Anytime
Saturday-Anytime
Sunday-Anytime
Timeline
Outbound Sales Specialist
The Mobile Shop
04.2024 - Current
Sales Associate
Telus
01.2023 - 12.2023
CS ADVISOR
Bestbuy Canada
05.2022 - 01.2023
Associate of Science - Computing Science
Simon Fraser University
High School Diploma -
Doon International School
BBA - Business Administration
Capilano University
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