Juliet Chidinma Onyekwu
Sudbury,ON
Summary
Dynamic and results-oriented Outbound Sales Specialist with extensive experience in customer retention, outbound sales, and service excellence. Skilled at building strong relationships, identifying client needs, and consistently exceeding sales targets. Proficient in CRM systems, cold calling, and sales pitching, with a commitment to delivering excellent customer service and driving business growth. Seeking to contribute my expertise to NTT Business Process Outsourcing to drive outstanding sales performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Outbound Sales Specialist
Sitel Group
01.2021 - 09.2023
- Proactively engaged with potential clients through inbound and outbound calls, cold emailing, and social media outreach, expanding the customer base and exceeding sales targets by up to 30%.
- Built rapport and established trust with customers by understanding their needs and offering tailored solutions.
- Handled inquiries from prospective clients, providing product information, resolving concerns, and assisting in the sales process.
- Developed customized sales pitches based on prospect needs, enhancing engagement and increasing conversion rates by 20%.
- Consistently exceeded monthly KPIs related to call volume, sales, and customer satisfaction, contributing to team-wide success.
- Increased sales revenue by 25% by leveraging strategic follow-ups, persuasive communication skills and product knowledge expertise.
- Utilized CRM systems (Salesforce) to accurately document customer interactions and track follow-up activities, ensuring high levels of customer satisfaction and sales conversion.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
Sales Representative
Jumia
07.2018 - 11.2020
- Generated sales opportunities through upselling, cross-selling, and identifying high-potential accounts, driving substantial revenue growth.
- Built and maintained strong relationships with clients by providing personalized service and offering tailored product recommendations, leading to a 20% increase in conversions.
- Conducted high-volume inbound and outbound calls, securing new business opportunities and achieving an average sales close rate of 25%, while maintaining a customer-first approach in all interactions.
- Collaborated with marketing teams to design campaigns, increasing lead generation.
- Maintained customer retention through timely issue resolution and proactive post-sale follow-ups enhancing overall customer satisfaction.
Customer Service Representative
MTN Communications
03.2017 - 04.2018
- Delivered exceptional customer service by resolving inquiries and issues promptly, ensuring positive customer experience.
- Managed customer information in CRM systems, ensuring accurate documentation of all interactions.
- Fostered customer loyalty through proactive service and consistent engagement.
- Identified customer needs and recommended suitable products, driving increased transaction values.
- Provided post-sale support, addressing customer needs and promoting repeat business.
Education
Graduate Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12-2024
Higher National Diploma - Hospitality Management
Auchi Polytechnic
Auchi08-2018
National Diploma - Hospitality Management
Auchi Polytechnic
Auchi09-2015
Skills
- Expertise in outbound sales & customer retention strategies
- Proven track record in cold calling & lead generation
- Skilled in objection handling & sales negotiation
- Experienced in follow-up & pipeline management
- Excellent track record in KPI & target-driven performance
- Experienced in handling inbound & outbound calls for sales and customer support
- Proficiency in CRM software (Salesforce, HubSpot) for data-driven sales tracking
- Skilled in developing and communicating tailored solutions for customers
- Proven experience in customer relationship building
- Ability to meet and exceed key performance indicators (KPIs)
- High-level competency in first call resolution and sales pitching
- Strong communication & sales presentation abilities
- Advanced problem-solving & conflict resolution skills
- Collaboration with cross-functional teams to drive results
- Ability to navigate multiple computer systems efficiently
- Flexible schedule & ability to work evenings and weekends
- Equipped with high-speed internet & secure home office setup
- Proven ability to build rapport and trust with customers
- Skilled in remote sales & virtual communication
- Excellent time management & self-driven sales approach
- Familiarity with business strategy execution & meeting financial goals
- Proven ability to handle sensitive customer data with confidentiality
Languages
English
Full Professional
Timeline
Outbound Sales Specialist
Sitel Group
01.2021 - 09.2023
Sales Representative
Jumia
07.2018 - 11.2020
Customer Service Representative
MTN Communications
03.2017 - 04.2018
Graduate Certificate - Global Business Management
Cambrian College of Applied Arts And Technology
Higher National Diploma - Hospitality Management
Auchi Polytechnic
National Diploma - Hospitality Management
Auchi Polytechnic
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