Yuvraj Moudgill
Brampton,Canada
Summary
Dedicated and enthusiastic Customer Service Representative with 3 years of experience in providing exceptional support and resolving customer inquiries promptly. Skilled in effective communication, problem-solving, and delivering personalized service to enhance customer satisfaction. Proven ability to handle high-stress situations and manage multiple tasks while maintaining a positive and professional demeanor.
Overview
3
3
years of professional experience
Work History
Sales Representative
Combined Insurance
02.2024 - Current
- Develop and implement sales strategies to meet or exceed sales targets and quotas
- Identify and qualify sales leads, convert prospects into customers, and close sales
- Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system
- Participate in regular sales meetings and training sessions to enhance skills and knowledge.
Cashier
Tim Hortons
02.2023 - 11.2023
- Customer Interaction and Service
- Transaction Processing
- Cash Handling and Balancing.
Sales Representative
Zara
01.2022 - 02.2023
- Handle customer complaints and returns professionally, seeking to resolve issues quickly and effectively
- Process returns, refunds, and exchanges in accordance with store policies
- Bag purchased items carefully to prevent damage and ensure customer satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
General Business -
Mohawk College
Hamilton, Canada06.2023
Skills
- Excellent verbal communication abilities
- Ability to articulate information clearly and concisely
- Ability to stay calm under pressure and handle difficult situations diplomatically
- Empathy and patience when dealing with customers
- Ability to work well with colleagues and contribute to a positive team environment
- Customer Relationship Building
Additional Information
Full G Licence holder more than 1 year of experience
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Personal Information
Title: Customer Service Representative
Photography, Videography, Editing,
I have a lot of passion for photography and editing as in a world where images and videos dominate our communication channels, these hobbies not only satisfy my personal creative impulses but also empower individuals to communicate ideas, evoke emotions, and inspire change. They are gateways to self-expression, avenues for connecting with others, and tools for preserving memories that transcend time.
Timeline
Sales Representative
Combined Insurance
02.2024 - Current
Cashier
Tim Hortons
02.2023 - 11.2023
Sales Representative
Zara
01.2022 - 02.2023
General Business -
Mohawk College
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