Yuvam Rampal
Winnipeg,Manitoba
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Corpell's Water
09.2021 - 08.2023
- At the water company, I played a key role in customer service and operations. My primary responsibilities included lifting and safely loading heavy water jugs into customers' vehicles, ensuring a seamless and efficient experience.
- Additionally, I handled reception duties, greeting clients, managing inquiries, and facilitating orders. My focus on safety and customer satisfaction contributed to a positive environment and reinforced the company’s
- I also assisted with inventory management, ensuring that stock levels were maintained and organized, which contributed to smooth operations and timely fulfillment of customer orders.
Crew Manager
McDonalds
01.2019 - 08.2022
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
Education
Bachelor Of Economics - Economic Studies
University of Manitoba
Winnipeg, MBPlumbing Trades - Plumbing And Piping Trades
Louise Riel Arts And Technology Centre
Winnipeg, MB03.2021
Skills
- Punctuality
- Physical stamina
- Work ethic
- Positive attitude
- Attention to detail
- Problem solving
- Safety awareness
- Communication skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Corpell's Water
09.2021 - 08.2023
Crew Manager
McDonalds
01.2019 - 08.2022
Customer Service Representative
Bank of Montreal
Bachelor Of Economics - Economic Studies
University of Manitoba
Plumbing Trades - Plumbing And Piping Trades
Louise Riel Arts And Technology Centre
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