OLOLADE ONI

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

· Covering office reception

· Receiving and cross checking all documents, financial statements and payroll brought in by Clients

· Preparing, proofreading and editing all outgoing official letters, reports, memos, and emails

· Receiving and making large volumes of inbound calls with regards to all issues pertaining to issues and queries of Tax Clients

· Collation and submission of all documents and reports required by my line manager and Management

· Taking of official minutes and handling presentations at managerial meetings

· Providing all necessary information about the processes and procedures of the agency

· Maintaining official inventories and organising files manually and digitally

· Setting up and maintaining official filing systems

· Assisting and Liaising with all teams and units within the agency

· Arranging meetings, seminars, scheduling appointments, and official travel arrangements for my Line Manager

· Running official errands for my line Manager

· Performing all other Ad-hoc administrative functions assigned to me by my line Manager

· Supervised a group of 7 customer service representatives for the organisation

· Handling high volume inbound and outbound calls, also via emails and online chatting platforms

· Sourcing for new Clients through random phone calls and providing support with selling of Tv and Broadband packages to interested clients

· Interfacing with defaulting Clients, convincing them to make their payments

· Directing calls to the appropriate units and departments

· Managing daily responsibilities such as clearing customer requests from the email queue

· Providing technical assistance for Clients making online payments

· Providing all necessary information about TV and Broadband packages and deals to Clients, rendering assistance where necessary

· Ensuring all issues and queries raised by clients are adequately resolved, escalating issues that require Management intervention and getting back to Clients to make sure the issue has been resolved

· Ensuring all team targets are adequately meet

· Performing weekly evaluations to determine the effectiveness of the team and identifying areas of improvement