Yusuf Koya
Scarborough,ON
Summary
Dynamic professional with extensive experience at AMZL, excelling in process optimization and team leadership. Proven track record in enhancing operational efficiency through Six Sigma methodologies and fostering a customer-centric culture. Skilled in Microsoft Office and adept at resolving complex issues, driving significant improvements in productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
FC AMBASSADOR,
AMZL, DON8
Scarborough, ON
06.2021 - Current
- Facilitated comprehensive training programs for new hires, including Associates, Process Assistants, Area Managers, and Station Managers, ensuring a thorough understanding of operational processes.
- Conducted detailed process analyses to identify improvement opportunities, integrating safety measures to maintain a secure and efficient work environment.
- Delivered accurate and thorough explanations of processes, station features, and operational details to ensure clarity and alignment across teams.
- Fostered a collaborative and positive work environment by working closely with teammates and cultivating a customer-centric culture.
- Designed innovative strategies to enhance process efficiency, incorporating Six Sigma principles and mentoring new associates to support their professional growth and process understanding.
- Streamlined daily process workflows, implementing organized and effective measures to ensure timely completion of operational objectives.
- Championed process improvement initiatives by identifying inefficiencies, proposing changes, and driving implementation to enhance overall performance and efficiency.
- Acquired and demonstrated advanced management skills, effectively leading teams and driving process alignment with organizational goals
IA Process Assistant (OTR DISPATCH)
AMZL Logistics - DS Variable
Scarborough, ONTARIO
09.2024 - 04.2025
- Investigated and resolved complex shipment issues to ensure on-time delivery and uphold customer promises, maintaining operational integrity.
- Stepped into the Area Manager role during their absence, leading the team to dispatch the station's highest volume during Prime, showcasing adaptability and leadership.
- Conducted process analysis to identify inefficiencies and bottlenecks, implementing targeted solutions to optimize workflows and improve operational output.
- Leveraged critical thinking to assess challenges, develop actionable strategies, and make data-driven decisions under tight deadlines.
- Continuously acquired and applied new skills to enhance efficiency, resulting in measurable improvements in daily tasks and overall productivity.
- Developed and implemented comprehensive performance improvement plans, driving operational excellence and fostering a culture of continuous growth.
- Actively contributed to team initiatives by generating innovative suggestions and participating in collaborative problem-solving efforts to strengthen teamwork and drive results.
- Resolved customer issues with urgency and precision, significantly boosting customer satisfaction and loyalty.
- Consistently maintained enthusiasm and composure in a dynamic, fast-paced environment, inspiring colleagues and ensuring sustained productivity.
IA Process Assistant
AMZL Logistics - DS Variable
Scarborough, ONTARIO
10.2023 - 01.2024
IA Process Assistant (OTR Dispatch)
AMZL, DON8
Scarborough, Ontario
10.2022 - 03.2023
Education
Bachelor of Mechanical Engineering -
Gujarat Technological University
India, Gujarat05.2017
Skills
- Year-End Processing
- Production deadline management
- Microsoft Office
- Schedule Management
- Customer service
- Project Schedule Coordination
- Employee communications
- Autodesk-certified AutoCAD designer
Timeline
IA Process Assistant (OTR DISPATCH)
AMZL Logistics - DS Variable
09.2024 - 04.2025
IA Process Assistant
AMZL Logistics - DS Variable
10.2023 - 01.2024
IA Process Assistant (OTR Dispatch)
AMZL, DON8
10.2022 - 03.2023
FC AMBASSADOR,
AMZL, DON8
06.2021 - Current
Bachelor of Mechanical Engineering -
Gujarat Technological University
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