Summary
Overview
Work History
Education
Skills
Certification
Volunteer Extracurriculars
Awards
Timeline
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Yusra Beg

Mississauga,ON

Summary

Ambitious and highly motivated university student pursuing a double major in Political Science and Economics at the University of Toronto. Equipped with diverse experience in insurance claims handling, customer service, tutoring, and youth engagement. Recognized for professionalism, quick learning, and the ability to thrive in both fast-paced corporate settings and grassroots community programs. Passionate about building stronger communities through education, advocacy, and strategic communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Claims Reporting Specialist

Desjardins Insurance
Mississauga, ON
05.2023 - Current
  • Serve as the first point of contact for clients reporting auto and property claims, ensuring efficient, empathetic service during high-stress moments.
  • Coordinate backend claims documentation and maintain data accuracy to support swift claims resolution.
  • Provide clear and concise explanations of insurance policies and claim processes, reducing confusion and boosting client satisfaction.
  • Proactively improving soft skills such as building client rapport and managing call holds, with noticeable progress reflected in internal feedback.

Tutor (Self-Employed)

Self-Employed
Mississauga, ON
09.2019 - Current
  • Delivered tailored tutoring in math, english, science, and social sciences to enhance student learning.
  • Developed custom lesson plans aligned with academic levels and individual learning styles.
  • Prepared students for standardized tests, resulting in measurable grade improvements.
  • Maintained regular communication with parents to establish goals and monitor progress.

Cashier

FreshCo
Mississauga, ON
10.2022 - 06.2023
  • Processed transactions with speed and accuracy while maintaining a positive and approachable attitude.
  • Assisted customers with product inquiries, price checks, and purchase decisions to improve shopping experience.
  • Consistently managed long queues during peak hours, demonstrating strong time management and calm under pressure.
  • Recognized for reliability, punctuality, and maintaining a tidy front-end environment.

Summer Wellness Coordinator

Catholic Cross-Cultural Services
Mississauga, ON
07.2022 - 08.2022
  • Conducted intake for new youth clients and performed initial needs assessments focused on mental health.
  • Designed and managed a social media campaign to promote mental health awareness and access to youth resources.
  • Co-organized three major youth wellness events, including both in-person and virtual workshops with mental health professionals.
  • Gained hands-on knowledge of community-based healthcare and cultural competency.

Youth Council Member

MP Iqra Khalid – Erin Mills Youth Council
Mississauga, ON
08.2021 - 08.2022
  • Selected as a core member of the council representing local youth in community outreach and federal initiatives.
  • Focused on three pillars: mental health advocacy, educational equity, and newcomer integration.
  • Contributed to planning community events and speaking on youth concerns in public forums and subcommittee discussions.
  • Encouraged civic participation and youth empowerment through direct collaboration with policymakers.

Cashier

Walmart
Mississauga, ON
07.2021 - 11.2021
  • Delivered prompt, friendly service at high-volume checkout lanes while resolving issues with professionalism.
  • Informed customers about ongoing promotions and rewards programs, increasing membership sign-ups.
  • Trusted with handling cash, managing returns, and assisting team leads during closing shifts.
  • Built foundational skills in sales, communication, and customer care.

Campaign Volunteer – Election Day

MP Iqra Khalid
Mississauga, ON
08.2021 - 09.2021
  • Canvassed neighborhoods, assisted at poll stations, and monitored ballot handling to support a fair democratic process.
  • Made phone calls and engaged with voters to increase turnout, particularly among underrepresented groups.
  • Gained practical insight into grassroots political campaigns and local engagement.

Youth Ambassador

AIESEC
Toronto, ON
03.2021 - 05.2021
  • Led a project raising awareness about youth homelessness in Toronto, with a focus on long-term advocacy and education.
  • Created and distributed informational content through digital campaigns, reaching dozens of youth weekly.
  • Organized an outreach plan that included social media engagement, infographic design, and peer-led discussions.
  • Developed leadership and project coordination skills in a real-world context.

Education

Bachelor of Arts - Political Science & Economics

University of Toronto
true
06-2027

High School Diploma -

Stephen Lewis Secondary School
Mississauga, ON
06.2022

Skills

  • Client-Facing Communication
  • Time & Workflow Management
  • Critical Thinking & Problem Solving
  • Independent & Collaborative Work
  • Fast Learner with Strong Adaptability
  • Customer Service & Conflict Resolution
  • Multitasking in High-Pressure Environments
  • Digital Literacy (MS Office, CRM Systems)

Certification

  • Microsoft Excel
  • Microsoft Word
  • Python Programming
  • Java Programming
  • C++ Programming
  • Geographic Information Systems (GIS)

Volunteer Extracurriculars

  • 200+ Volunteer Hours Across Community Projects
  • Erin Mills Youth Council Member (2021–2022)
  • Math Club, Green Revolution, & Breakfast Club Member
  • Public Speaker in Local Youth Events

Awards

  • 3rd Place – OBEA 'Junior Website' Competition
  • 2nd Place – JA Business Finance Competition
  • French Language Achievement Medal
  • Gold & Silver Medals – IKLC (2014, 2017)

Timeline

Claims Reporting Specialist

Desjardins Insurance
05.2023 - Current

Cashier

FreshCo
10.2022 - 06.2023

Summer Wellness Coordinator

Catholic Cross-Cultural Services
07.2022 - 08.2022

Youth Council Member

MP Iqra Khalid – Erin Mills Youth Council
08.2021 - 08.2022

Campaign Volunteer – Election Day

MP Iqra Khalid
08.2021 - 09.2021

Cashier

Walmart
07.2021 - 11.2021

Youth Ambassador

AIESEC
03.2021 - 05.2021

Tutor (Self-Employed)

Self-Employed
09.2019 - Current

Bachelor of Arts - Political Science & Economics

University of Toronto

High School Diploma -

Stephen Lewis Secondary School

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Yusra Beg