Sarah Taylor
Cambridge,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Claims Reporting Specialist
FCT Insurance Company Ltd
Oakville, Ontario
01.2012 - Current
- Compile, maintaine and verify data and distributed information through reports and queries to support operations.
- Promptly respond to all emails and provide timelines and updates as requested.
- Maintains a positive and professional customer service experience for both internal and external customers.
- Ensure a cohesive workflow between FCT and parent company First American.
- Support cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.
- Conduct thorough data validation and reconciliation exercises, ensuring the highest level of accuracy in all reports produced.
- Serve as subject matter expert on internal reporting practices, providing guidance and recommendations to colleagues throughout the organization.
- Leverage Excel functions and formulas to manipulate large data sets, improving overall reporting speed and efficiency.
- Create user-friendly dashboards and visualizations, enabling stakeholders to easily interpret complex data sets.
- Liaise with senior leadership to identify data needs and interpret existing data for consideration.
- Participate and engage in the development and implementation of a new claims tracking system and ensure functionalities for all claims handlers.
Call Center Representative
FCT Insurance Company Ltd
Oakville, Ontario
05.2010 - 01.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Cashier/Returns Associate
Home Depot
Cambridge, Ontario
03.2007 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawer at the beginning and end of shift to ensure till balanced.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Micro-Credential - Data Analyst
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
General, Certificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2009
Skills
- Attention to detail
- Time Management
- Strong Analytical skills
- Advanced Excel Functions
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
- MS Office
Languages
English
Native or Bilingual
Endorsements
- Sadie thanks so much for always providing claims data in such a prompt and, more importantly, responsive, and accurate manner. – Senior Legal Counsel, Risk Officer, and Chief Underwriter
- Great work ensuring claims runs like a well-oiled machine and is able to deliver stellar CX – Director, Claims
- You continue to demonstrate patience with my numerous requests and a BIG thank you for all your assistance and expertise in the RS claims analysis. You are awesome. – Vice President of Residential, Default Solutions & FCT Marketing.
Personal Information
Title: CLAIMS REPORTING SPECIALIST
Timeline
Claims Reporting Specialist
FCT Insurance Company Ltd
01.2012 - Current
Call Center Representative
FCT Insurance Company Ltd
05.2010 - 01.2012
Cashier/Returns Associate
Home Depot
03.2007 - 05.2010
Micro-Credential - Data Analyst
Conestoga College Institute of Technology And Advanced Learning
General, Certificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning