Yuselmi Carlos
Oxnard
Summary
Motivated administrative professional with track record of efficiently handling processing tasks and supporting operational functions. Known for strong organizational skills and commitment to team collaboration, consistently delivering reliable results. Expertise in data management and attention to detail ensures adaptability to changing priorities.
Flexible Processing Clerk focused on success by assisting teammates while completing assigned data entry tasks. Fast-learner with additional experience in bookkeeping and payroll data entry. Bright self-teacher with a goal of consistent professional development.
Overview
17
17
years of professional experience
Work History
Policy Processing Clerk, Customer Service Rep
Carnegie General Ins.
06.2015 - 10.2024
- Monitor, prep and scan necessary documents as directed by the Manager.
- Print required reports for different programs, scan and email to staff.
- Stamp, sort and distribute incoming mail.
- Coordinate handling of mail
- Prepare, weigh and stamp outgoing mail.
- Prepare, package, and send Marketing supplies to producers.
- Verify weekly presort report for postage accuracy.
- Check, sort and distribute incoming faxes / e-mails.
- Sort, verify and assemble all printed documents.
- Maintain inventory on all forms / policy jackets & inserts. Ordering as needed.
- Assist with training of new employees.
- Wrote up procedures for training purposes
- Took customer and broker calls
- Follow up for any documentation
- Assist with questions about program as well as billing questions
- Logged policy information for each customer and brokers
- Process payments
Operator
Spatz Labs
06.2014 - 06.2015
- Assembling cosmetic products
- Ready to change what is being produced depending on materials
Shift Leader
Carl's Jr
11.2007 - 03.2014
- In charge of schedules and how the store runs
- Take care of customers request and concerns
- Provide great customer service
Education
Associates Degree - Social and Behavioral Sciences
Ventura College
05.2020
Bachelor's Degree - Liberal Studies, minor in Education
CSU Channel Islands
05.2025
Skills
- Communication
- Problem solving
- Critical thinking
- Teamwork/collaboration
- Bilingual
- Can adapt to environments and programs
- Deadline oriented
- Answering phones
- Data verification
- Managing file systems
- Order preparation
- Inventory management
- Paperwork processing
Timeline
Policy Processing Clerk, Customer Service Rep
Carnegie General Ins.
06.2015 - 10.2024
Operator
Spatz Labs
06.2014 - 06.2015
Shift Leader
Carl's Jr
11.2007 - 03.2014
Bachelor's Degree - Liberal Studies, minor in Education
CSU Channel Islands
Associates Degree - Social and Behavioral Sciences
Ventura College