Ayah Abdelmajed
Brampton,ON
Summary
Coordinated Medical Office Assistant offers appointment scheduling, office operations, and records maintenance expertise paired with outstanding communication and time management abilities. Personable and organized professional with many years of comprehensive experience rendering support and administrative assistance to administrative departments in healthcare settings. Tech-savvy team player with proficiency in job-related software.
Overview
5
5
years of professional experience
Work History
Customer Service Representative & Policy Processing Clerk
Medipac Medical Travel Insurance
05.2023 - Current
- Received and responded to client inquiries regarding insurance needs.
- Assessed client insurance requirements to provide tailored solutions.
- Built and maintained strong business relationships with clients for enhanced retention.
- Updated, modified, and processed new and existing insurance policies efficiently.
- Verified accuracy and completeness of information on applications and documents.
Receptionist
Musculoskeletal Pain Management Clinic
01.2022 - 05.2023
- Delivered superior support to medical and administrative personnel.
- Managed appointment scheduling, including call handling and personal information collection.
- Created, maintained, and tracked outpatient medical records to ensure accuracy.
- Maintained confidentiality of files while managing the database.
- Prepared check-ins, releases, follow-up appointments, labs, and exams efficiently.
Receptionist
London City Dental
01.2021 - 01.2022
- Delivered professional support for phone inquiries and in-person patient interactions.
- Organized and maintained data for program administration.
- Prepared treatment rooms, ensuring cleanliness and inviting atmosphere for patients.
- Educated patients and families on treatment procedures while scheduling appointments.
Education
Medical Office Assisting -
Trios College
02.2022
Dental Assisting (Levels I and II) -
Fanshawe College
04.2021
Skills
- Appointment scheduling and coordination
- Front desk operations
- Organizational skills
- Multitasking
- Office software proficiency
- Accounts receivable and billing
- Medical terminology
- Emergency response certification
Languages
- English
- Arabic
Timeline
Customer Service Representative & Policy Processing Clerk
Medipac Medical Travel Insurance
05.2023 - Current
Receptionist
Musculoskeletal Pain Management Clinic
01.2022 - 05.2023
Receptionist
London City Dental
01.2021 - 01.2022
Medical Office Assisting -
Trios College
Dental Assisting (Levels I and II) -
Fanshawe College