Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yurika Takamura

Yurika Takamura

Toronto,ON

Summary

Dynamic customer service professional with experience at Tokyo Disneyland, excelling in team collaboration and communication. Recognized for enhancing guest experiences through attention to detail and efficient operations. Proven ability to manage multiple tasks in fast-paced environments, ensuring satisfaction and fostering a welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Cast Member

Tokyo Disneyland
Tokyo, Japan
09.2022 - 09.2024
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
  • Provided exceptional customer service in a fast-paced environment, ensuring a positive guest experience.
  • Maintained a professional appearance, and always upheld cleanliness and operational standards.
  • Collaborated effectively with team members to ensure smooth operations, especially during peak hours.
  • Managed multiple tasks simultaneously, including order-taking, food preparation, and guest inquiries.
  • Handled over 590+ guests to ensure they had an enjoyable experience.

Server

Cat Cafe
Tokyo, Japan
04.2022 - 04.2023
  • Delivered excellent customer service, ensuring a welcoming and enjoyable experience for guests.
  • Engaged with 20 cats responsibly, ensuring their well-being and creating a positive environment for visitors.
  • Managed tasks such as order taking, serving beverages, and maintaining a clean, organized café space.
  • Addressed guest inquiries and resolved any issues promptly to maintain customer satisfaction.
  • Collaborated with other staff members to ensure efficient operations within the cafe environment.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Education

PMM,CACCT

Sprott Shaw College
Toronto, ON
03-2025

Some College (No Degree) - Humanities And Environment

Housei University
Tokyo, Japan

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Exceptional communication
  • Attention to detail
  • Cultural awareness

Languages

Japanese
Native/ Bilingual

Timeline

Cast Member

Tokyo Disneyland
09.2022 - 09.2024

Server

Cat Cafe
04.2022 - 04.2023

PMM,CACCT

Sprott Shaw College

Some College (No Degree) - Humanities And Environment

Housei University

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Yurika Takamura