Yurii Mahei
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
FoRest
04.2021 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Meest
12.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - Information Technology
Natural Humanities College
Ukraine, Uzhgorod06.2022
Skills
- Paperwork Processing
- Data Entry
- Call Management
- Complaint Resolution
- Customer Relations
- Customer Service
- Money Handling Abilities
- POS Systems Expert
- Order Processing
- Payment Processing
- Attention to Detail
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Certification
- Smart serve Ontario certificate #230817253660 (Alcohol training program).
Timeline
Customer Service Representative
Meest
12.2022 - Current
Server/Bartender
FoRest
04.2021 - 10.2022
Diploma - Information Technology
Natural Humanities College
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