Ashley McBride
Cambridge, On,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Ernies Roadhouse
05.2022 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Construction Office Manager
McBride Insulation
04.2021 - 04.2023
- Established an organized database containing critical project information that streamlined decision-making processes across departments.
- Reduced budget overruns by closely monitoring expenses and implementing cost-saving measures.
- Communicated with clients daily via emails, telephone, texting and social media.
- Updated reports, managed accounts, and generated reports for company database.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
Server/Bartender
The Rabbid Fox
10.2020 - 03.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Personal Fitness Trainer/Club Secretary
Anytime Fitness
06.2019 - 10.2020
- Developed strong relationships with clients, fostering loyalty and encouraging referrals from satisfied customers.
- Fostered a sense of camaraderie within the gym by organizing and participating in team-building activities and events.
- Reduced injury risk for clients by emphasizing the importance of proper form and technique during exercises.
- Boosted client motivation through consistent encouragement, support, and goal-tracking during workout sessions.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Data Entry Clerk/Across Release Agent
Russell A. Farrow
01.2011 - 05.2015
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
- Collaborated with internal teams to ensure compliance with US and Canadian customs regulations, minimizing risk of penalties and fines.
- Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
Education
High School Diploma -
St. Louis Adult Learning And Continuing Education Centre
Kitchener, ON 05.2001 -
Diploma - Social Work
Durham College
Oshawa, ON 05.2001 -
Skills
Data Entry
Paperwork Processing
Information Security
Report Generation
Data Collection
Microsoft Outlook
Reading Comprehension
Customer Service
Clerical Support
Microsoft PowerPoint
Information management
Conflict resolution
Attention to detail
Interpersonal skills
Time management
Organizational skills
Volunteering
TEAM LEAD — Victim Services Of Waterloo Cambridge, ON, July 2021 - Present
- Collaborated with Waterloo Region Police officers to assist victims in need
- Dispatched current volunteers to provide service for a variety of circumstances, including but not limited to, sudden death, suicide, motor vehicle collisions. Domestic violence, sexual assaults, robberies, and fire scenes.
- Assisted in training new volunteers.
- Completed forms and reports in compliance with federal and provincial requirements.
- Debriefing with volunteers before and after a call.
CRISIS RESPONDER — Victim Services Of Waterloo Cambridge, ON, February 2019 - July 2021
- Negotiated on behalf of victims for referral services.
- Referred victims to supportive services to supplement treatment and counselling.
- Completed forms and reports in compliance with federal and provincial requirements.
- Remained calm and poised in emergency and crisis situations
- Took notes to input into Crisis Response Reports.
Timeline
Server/Bartender
Ernies Roadhouse
05.2022 - Current
Construction Office Manager
McBride Insulation
04.2021 - 04.2023
Server/Bartender
The Rabbid Fox
10.2020 - 03.2021
Personal Fitness Trainer/Club Secretary
Anytime Fitness
06.2019 - 10.2020
Data Entry Clerk/Across Release Agent
Russell A. Farrow
01.2011 - 05.2015
High School Diploma -
St. Louis Adult Learning And Continuing Education Centre
05.2001 -
Diploma - Social Work
Durham College
05.2001 -