Yurara Itagaki
Vancouver,CA
Summary
Skilled customer service professional with 5 years of experience including roles in retail, operations, and customer support. Quick to adapt to any environment and a fast learner. Skilled in engaging with diverse customers by offering personalized styling advice in retail, encouraging conscious shopping choices and addressing customer issues effectively. Passionate about contributing to a more inclusive and eco-friendly fashion industry while achieving sales goals and building lasting client relationships. Available to work on weekdays, weekends and holidays.
Overview
5
5
years of professional experience
Work History
Fashion Sales Assistant
Columbia Sportswear/Mountain Hard Wear
Hokkaido
10.2024 - 02.2025
- Achieved sales totaling $4,000,000 CAD in a single month
- Responded to customer inquiries and needs by asking practical questions to understand preferences and supply tailored recommendations
- Provided customers with comfortable and satisfying shopping experiences, creating a loyal customer base
- Monitored the entire shop floor to ensure all customers received professional and attentive service, contributing to a positive and satisfying shopping experience
Convenience Store Staff
7-Eleven
Hokkaido
09.2021 - 02.2025
- Assisted in managing inventory using knowledge of customer preferences
- Effectively and quickly organized products when placing them into bags
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Operator at Customer Center
Tokyo Electric Holdings
Hokkaido
10.2022 - 10.2024
- Managed approximately 45 incoming calls especially in a busy season
- Prepared contracts for short-term use of electricity for house cleaning and home renovation services
- Assisted customers who has trouble about some problems to make their contract with efficiently
- Follow scripted workflows accurately and went above and beyond when needed
- Provided on-the-job training to newly hired workers and team members.
Operator at Customer Center
Keioh Holdings
Hokkaido
12.2021 - 09.2022
- Provided customers with knowledge on insurance options that were suitable to their specific needs and circumstances
- Gained in-depth knowledge of Japanese insurance policies and their historical context to better assist clients, offering the most suitable insurance to respective customers
- Engaged in detailed discussions with potential clients, providing clear information about contracts
Cleaning Staff
Paulo Hospital
Hokkaido
02.2020 - 04.2021
- Efficiently cleaned and sanitized floors, restrooms and the reception area
- Followed COVID-19 cleaning and disinfecting guidelines to sanitize guest rooms and common areas, ensuring hospital standards were met
Education
High School Diploma -
International And Technological High School
Hokkaido, Japan03.2020
Skills
- Multitasking
- Adaptability
- Time Management
- Returns and exchanges
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fashion Sales Assistant
Columbia Sportswear/Mountain Hard Wear
10.2024 - 02.2025
Operator at Customer Center
Tokyo Electric Holdings
10.2022 - 10.2024
Operator at Customer Center
Keioh Holdings
12.2021 - 09.2022
Convenience Store Staff
7-Eleven
09.2021 - 02.2025
Cleaning Staff
Paulo Hospital
02.2020 - 04.2021
High School Diploma -
International And Technological High School
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