YUNONA SULTANOVA
WINKLER,MB
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Event Planning Volunteer
Personal Connections
01.2020 - Current
- Research venues, vendors and suppliers and work with companies to ensure best event experience.
- Develop and manage brides' and grooms' schedules to ensure they did not miss wedding-related appointments.
- Researched theme requested and bought all necessary supplies and decorations while staying within budget.
- Oversaw event registration process by collecting and tracking attendee information.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented back-up plans to address last-minute changes or unforeseen events.
- Provided general cleaning of venue spaces before, during, and after events.
Catering Server
New Style Catering
06.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked various events for the community of Winkler such as The Chamber of Commerce Gala and assisted with decorations and centre pieces.
- Set up banquet tables and chairs based on event requirements.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to 250 guests, delivering prompt and friendly service.
CUSTOMER CARE SUPERVISOR
VALLEY FIBER
01.2022 - Current
- Assisting the Customer Care team members by answering their questions, providing solutions to various customer issues, and completing in the moment as well as overall training.
- Attend and lead team meetings.
- Work on improving the workflow and providing ideas on how to improve the workspace/matrix and training documents
- Working with other team leaders on improving the call centre.
- Built client relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing clients.
- Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
GRADUATED WITH HONOURS WITH DISTINCTION -
NORTHLANDS PARKWAY COLLEGIATE
Winkler, MB06.2023
Skills
- Work well under pressure with ability to problem solve
- Positive attitude
- Attention to detail
- Basic knowledge of Microsoft Office Suite
- Quick learner
- Budgeting expertise
- Organizational Skills
- Professional Demeanour
- Clear and Direct Communicator
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Limited Working
Timeline
Catering Server
New Style Catering
06.2022 - Current
CUSTOMER CARE SUPERVISOR
VALLEY FIBER
01.2022 - Current
Event Planning Volunteer
Personal Connections
01.2020 - Current
GRADUATED WITH HONOURS WITH DISTINCTION -
NORTHLANDS PARKWAY COLLEGIATE
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