Yunah Cho
Bilingual Flight Attendant
Coquitlam,BC
Summary
Exceptional communicator experienced in collaborating with team members and developing positive working relationships with diverse clients and work colleagues. Fluent in both the English and Korean languages.
Overview
12
12
years of professional experience
Work History
International Flight Attendant
Flair Airlines
04.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Concierge
Royal Concierge Inc.
Vancouver, British Columbia
07.2020 - 03.2022
- Coached, supported and developed concierge team with goal of continuous growth and skill improvement.
- Met guests and owners alike, schedule move in/out/delivery for smooth elevator operation. Managed gym and lounge bookings, regular patrols of the building, daily reported log for shifts, emergency communication with police and fire.
Customer Service Agent
Cathay Pacific / Strategic Aviation
Richmond, British Columbia
01.2020 - 06.2020
- Checked in passengers both at ticket counter and boarding gate, inspect/verify passenger documentation issue boarding passes for outbound flights, co-ordinate with counter and ramp personnel.
- Worked with special needs customers, such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Guest Service Officer
Plaza Premium Airport Lounge
Richmond, British Columbia
01.2019 - 12.2019
- Greeted and admitted air travelers to the lounge with the utmost concern for their individual needs, whether it is to relax, deal with business or wait for a delayed/cancelled flight.
- Administered the payment process including handling cash,credit/debit card payments and matching to loyalty awards programs, processed up to 350 passengers per shift.
Real Estate Investment Analyst / Consultant
Frontier Consulting Services Inc.
Vancouver, BC, British Columbia
01.2012 - 12.2018
- Acquired residential properties on behalf of investors, using due diligence, oversaw purchase and finance negotiations with banks and financial institutions. Employed property maintenance functions, as well as negotiating and enforcing lease terms.
- Successfully secured and managed over 300 clients delivering exceptional real estate advice and customer service. Conducted detailed investment analysis, calculations and reports.
Administrative Manager
Taxwatch Canada LLP
Burnaby, British Columbia
01.2011 - 12.2015
- Coordinated, facilitated, and traveled to deliver over 100 real estate investment seminars in major cities across Canada, USA and Mexico and engaged extensive international travel experience.
- Supervised staff and delegated tasks with Canada Revenue Agency on matters of clients assessments, questionnaires and inquiries.
Education
Flight Attendant Diploma - Flight Attendant Protocols
Canadian Tourism College
Vancouver, BC04.2019
Bachelor of Arts - Sociology and English Literature
Simon Fraser University
Burnaby, BC06.2005
Associate of Arts - Arts; General Studies, Arts
Douglas College
New Westminster, BC06.2003
Skills
- Client & Guest Relations
- Team Collaboration
- General Management
- Flight Attendant Protocols
- Relationship Building
- Due Diligence & Negotiations
- Administrative Management
- Customer Service Excellence
- International Travel / Organization
Accomplishments
- Certificate of Achievement: Best Attendance Award from Plaza Premium Lounge BC LTD – December, 2019
- Received YVR Star Award on 2019
- CASAP: Canadian Airport Security Awareness Program, Greater Toronto Airport Authority
- Security Awareness for RAIC Holders, Erik Nielsen Whitehorse International Airport
- Safety Management System Training – Initial and Recurrent, Air North-Yukon’s Airline
- Security Worker License: E108004
- WorkSafe BC Standard Occupational First Aid Level 1 & 2
- Canadian Red Cross Emergency Child Care First Aid CPR/AED Level B
- WHMIS – Workplace Hazardous Materials Information System
- Cabin Fire-Fighting Training
- Aircraft Water Rescue Training
- Assisting Travelers with Disabilities
- BC FOODSAFE Level 1 & 2
- Serving it Right (SIR).
Aviation related training and certificates:
Health and safety related training and certifications:
Timeline
International Flight Attendant
Flair Airlines
04.2022 - Current
Head Concierge
Royal Concierge Inc.
07.2020 - 03.2022
Customer Service Agent
Cathay Pacific / Strategic Aviation
01.2020 - 06.2020
Guest Service Officer
Plaza Premium Airport Lounge
01.2019 - 12.2019
Real Estate Investment Analyst / Consultant
Frontier Consulting Services Inc.
01.2012 - 12.2018
Administrative Manager
Taxwatch Canada LLP
01.2011 - 12.2015
Flight Attendant Diploma - Flight Attendant Protocols
Canadian Tourism College
Bachelor of Arts - Sociology and English Literature
Simon Fraser University
Associate of Arts - Arts; General Studies, Arts
Douglas College
Similar Profiles
WAEEL AHMED HASSAN ADOLAIWAEEL AHMED HASSAN ADOLAI
In-Flight Director at Flair AirlinesIn-Flight Director at Flair Airlines
Duncan PattilloDuncan Pattillo
Director, In-flight at Flair AirlinesDirector, In-flight at Flair Airlines
Hanadi SalhiaHanadi Salhia
Flight Attendant at Flair AirlinesFlight Attendant at Flair Airlines