Yu(Lily) Yao
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust Calgary Main Branch
05.2023 - Current
- Provided personalized service to clients to best meet their individual requirements.
- Carried out daily opening and closing procedures.
- Built rapport with clients; Looked for ways to enhance client experience by introducing products/services and referring clients to appropriate team members and partners
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Consistently achieved personal sales and referral target by 200%.
- Created and maintained a dynamic working environment with coworkers. Provided mentorship to junior member of the team.
Host/server
By The River Bakery & Cafe
05.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with other team members including kitchen staff and store managers in providing the best possible service to clients
Technology Assistant
Central Christian Church
02.2022 - 11.2022
- Assisted in the utilization of hardware and software technology.
- In charge of the multi-media presentations, audio services, video recordings, and software and hardware maintenance.
- Participated in other aspects of the daily operations including event planning
Education
BBA - Business Administration
University of Prince Edward Island
12.2021
Skills
- Customer Service
- Understanding Customer Needs
- Product and service knowledge
- Problem Resolution
- Calm and Professional Under Pressure
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Experience Associate
TD Canada Trust Calgary Main Branch
05.2023 - Current
Host/server
By The River Bakery & Cafe
05.2022 - 12.2022
Technology Assistant
Central Christian Church
02.2022 - 11.2022
BBA - Business Administration
University of Prince Edward Island
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