Yukta Sharma
Kenora,Ontario
Summary
Motivated professional offering 2 years diploma in Business Management. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
walmart
Kenora, ON
06.2023 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Prepared labels for prescriptions and dispensed medications to patients.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
Swing Manager
McDonald's
Kenora, Ontario
12.2020 - 03.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and led food service training programs to teach staff various tasks.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Possessed the ability to run a shift by giving the best guest experience, as well as maintained good labor percentages.
Training Manager
INFINITE EXECUTIVES
Concord, ON
06.2020 - 11.2021
- Achieve successful direct marketing events based on established standards and procedures.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Supervised training specialists in sales department, overseeing work, optimizing performance and motivating excellence.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Head Server
BRARS
Brampton, ON
03.2019 - 03.2020
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new servers on menu items and restaurant standards.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Served high volume of tables at once and simultaneously supervised serving staff.
Education
High School Diploma -
St Clair
Toronto, ON04.2021
Skills
- Staff leadership
- Portioning
- Team building
- Decision-making
- Training
- Inventory Control
- Order Documentation
Timeline
Pharmacy Assistant
walmart
06.2023 - Current
Swing Manager
McDonald's
12.2020 - 03.2023
Training Manager
INFINITE EXECUTIVES
06.2020 - 11.2021
Head Server
BRARS
03.2019 - 03.2020
High School Diploma -
St Clair
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