Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany McGrath

Tiny,Ontario

Summary

Proactive and goal-oriented pharmacy professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7

Years of retail pharmacy experience

Work History

Pharmacy Assistant

Whitfield Guardian Pharmacy
02.2018 - Current
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols and stocked in correct locations..
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Supported operations with filing, copying and faxing.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.
  • Conducted regular medication inventory audits to prevent stock shortages and overages.
  • Coordinated with insurance companies to resolve billing and reimbursement issues.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Generated labels for prescriptions and maintained accurate records.
  • Established and maintained patient profiles, updating organizational database with current information.

Compliance Packaging Operations Manager

Whitfield Guardian Pharmacy
02.2018 - Current
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for patient's and pharmacy staff seeking guidance on compliance matters, instilling confidence in the compliance systems set in place.
  • Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
  • Provided expert guidance to patients on matters related to compliance packages and solidifying understanding to the benefits of the compliance packaging system.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Facilitated timely compliance refills through efficient communication with prescribers, minimizing delays in patient care.
  • Streamlined pharmacy operations for improved efficiency through effective inventory management and adherence to regulatory guidelines.
  • Ensured a clean and organized workspace by adhering to provincial regulations and contributing to overall operational success.
  • Collaborated with pharmacists to ensure accurate medication dispensing, reducing potential errors and improving patient safety.
  • Packaged, prepared and labeled compliance packages with accurate information.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Input patient information into computer system for prescription orders.
  • Established and maintained patient profiles, updating organizational database with current information..
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Raised pharmacy accuracy and accountability by creating new automated tracking method.

Shipping and Receiving (Occasional)

Whitfield Guardian Pharmacy
02.2018 - Current
  • Processed returns effectively by inspecting items for damage or discrepancies before updating inventory records accordingly.
  • Conducted periodic inventory audits to identify discrepancies and maintain accurate stock levels at all times.
  • Maintained organized records of all inbound and outbound shipments, allowing for easy retrieval when needed.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Processed required paperwork to expedite handling of shipped and received goods.

Education

Barrie North Collegiate Institute
Barrie, ON

Skills

  • Staff Leadership
  • Supply Management
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Prioritization and Organization
  • Pharmacy and customer records management
  • Medication Dispensing
  • Drug Inventory Control
  • Professionalism
  • Critical Thinking
  • Excellent Communication
  • Safety Protocols

Timeline

Pharmacy Assistant

Whitfield Guardian Pharmacy
02.2018 - Current

Compliance Packaging Operations Manager

Whitfield Guardian Pharmacy
02.2018 - Current

Shipping and Receiving (Occasional)

Whitfield Guardian Pharmacy
02.2018 - Current

Barrie North Collegiate Institute

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Tiffany McGrath