Yuki Boodram
Toronto,ON
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to cultivating and maintaining professional relationships to drive business results and enhance profitability. Adept at leveraging excellent communication and problem-solving skills to provide exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Liquor Control Border of Ontario
11.2022 - Current
- Utilize computer system to manage receiving, ordering and inventory.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer experience with personalized product recommendations based on individual needs.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Collaborated with suppliers to maintain up-to-date knowledge of new products, trends, and market changes in the wine and spirits industry.
- Organized successful staff tasting to showcase a diverse range of spirits, resulting in increased sales opportunities.
Production Supervisor
Allseas Fisheries Sushi Production Department
01.2022 - 05.2022
- Supervise all aspects of assembly operation, from material flows to daily stuffing
- Catalog, track and manage inventory
- Create shift schedule via excel spread sheet
- Liaise with upper management regarding production concerns and complains.
Nanny
Four Seasons Residence
11.2014 - 12.2021
- Create a calm atmosphere in crisis situation
- Provide and maintain safe environment for a child to learn through play
- Plan and prepare meals according to dietary needs of individual family members.
Server
Mai Bistro
06.2013 - 06.2015
- Created warm and welcoming atmosphere for customers
- Handled and resolved customer complain in calm manner
- Provided recommendation based on menu and give allergy warnings
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Diploma - Early Childhood Education
Humber College Institution of Technology And Advanced Learning
Toronto, ON05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to Detail
- Team Collaboration
Languages
Japanese
Native or Bilingual
Timeline
Customer Service Representative
Liquor Control Border of Ontario
11.2022 - Current
Production Supervisor
Allseas Fisheries Sushi Production Department
01.2022 - 05.2022
Nanny
Four Seasons Residence
11.2014 - 12.2021
Server
Mai Bistro
06.2013 - 06.2015
Diploma - Early Childhood Education
Humber College Institution of Technology And Advanced Learning
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