Yukhun Ho
Tracy
Summary
Experienced leader in retail operations management, focusing on daily activities and staff development. Proficient in scheduling, analyzing P&L statements, and evaluating store metrics to enhance productivity. Demonstrated ability to drive team growth and operational efficiency.
Overview
25
25
years of professional experience
Work History
Coffee House Leader
Starbucks
Mountain House
04.2012 - Current
- Managed daily operations of coffee shop, overseeing scheduling and supply ordering to ensure smooth service delivery.
- Supervised staff to enhance customer service and promote teamwork, resulting in improved customer satisfaction.
- Oversaw employee training programs on coffee preparation, customer service, and policies.
- Evaluated employee performance through one-on-one meetings and formal reviews.
- Streamlined inventory management processes, reducing instances of stock shortages and ensuring consistent supply availability.
- Conducted regular inventory checks to maintain adequate stock levels.
- Ensured compliance with health and safety regulations for food service.
Store Manger
Petsmart
Tracy
04.2009 - 02.2012
- Managed daily store operations, ensuring compliance with company standards.
- Developed and trained team members to enhance customer service skills, fostering a positive shopping experience.
- Oversaw inventory management, maintaining optimal stock levels.
- Executed promotions and merchandising strategies to increase customer engagement and drive sales.
- Monitored and analyzed sales performance, adjusting strategies to optimize results.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Coordinated staff schedules to align with operational demands.
- Prepared monthly reports detailing sales figures, expenses, and profit margins.
Operations Manager
Petsmart
Stockton
06.2006 - 04.2009
- Managed scheduling, training, and inventory control to maximize resource utilization.
- Oversaw daily retail operations, enhancing workflow efficiency and service quality.
- Supervised employees to improve productivity while upholding quality standards.
- Trained and mentored staff on customer service excellence and operational protocols.
Presentation Manager
Petsmart
Newark
05.2004 - 06.2006
- Conducted audits of merchandise presentation to ensure quality and compliance standards.
- Oversaw promotional campaigns to drive sales and increase customer traffic.
- Provided continuous training for staff on effective utilization of merchandise resources.
- Managed inventory levels to maintain product availability and minimize stockouts.
Pet Care Manager
Petsmart
Newark
10.2003 - 05.2004
- Led a team of pet care professionals to ensure consistent delivery of high-quality customer service.
- Trained team members on animal care protocols and safety procedures to enhance operational standards.
- Conducted regular assessments of animal health and well-being to maintain high welfare standards.
- Ensured compliance with state and federal regulations regarding animal welfare and safety licensing requirements.
- Coordinated community outreach events to increase pet adoption and raise awareness of animal care education.
- Reviewed financial data for pet care operations to identify and implement cost-saving opportunities.
Core Associate
Petsmart
Newark
01.2002 - 10.2003
- Delivered exceptional customer service during high-volume sales periods.
- Handled customer inquiries and processed transactions efficiently, ensuring a positive shopping experience.
- Collaborated with team members to streamline daily operations, increasing overall team productivity.
- Merchandised products effectively on the sales floor.
- Educated pet owners on proper care and nutrition, leading to improved pet well-being.
Education
Some College (No Degree) - Business Management
San Joaquin Delta College
Stockton, CA06-2008
Degree - Graphic Design Specialist
Silicon Valley College
Fremont06-2001
High School Diploma -
Amador Valley High School
Pleasanton05-1999
Skills
- Retail operations
- Staffing and scheduling
- Inventory management
- Customer service
- Health compliance
- Operational compliance
- Training and development
- Coaching and mentoring
- Performance management
- Budget management
- Customer focus
- Team motivation
Timeline
Coffee House Leader
Starbucks
04.2012 - Current
Store Manger
Petsmart
04.2009 - 02.2012
Operations Manager
Petsmart
06.2006 - 04.2009
Presentation Manager
Petsmart
05.2004 - 06.2006
Pet Care Manager
Petsmart
10.2003 - 05.2004
Core Associate
Petsmart
01.2002 - 10.2003
Some College (No Degree) - Business Management
San Joaquin Delta College
Degree - Graphic Design Specialist
Silicon Valley College
High School Diploma -
Amador Valley High School