Yukari Gonzalez Galvez
San Jose
Summary
Customer-focused professional with extensive experience in sales, client service, and office administration. Proven ability to build strong customer relationships and manage transactions effectively. Demonstrated adaptability in fast-paced environments while ensuring accuracy and professionalism in daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist & Bookkeeping
Quality Life Acupuncture & Health Clinic
12.2024 - Current
- Greet patients, schedule appointments, and manage multi-line phone system with professionalism.
- Handle daily bookkeeping tasks, including invoicing, payments, and insurance billing.
- Maintain patient records and ensure HIPAA compliance.
- Support clinic staff with administrative duties, improving office efficiency.
- Collaborated with healthcare providers to coordinate patient care effectively.
Pro Sales Associate
Home Depot
02.2022 - Current
- Assist professional contractors and retail customers by recommending products, placing special orders, and ensuring timely fulfillment.
- Build long-term relationships with pro accounts by providing tailored solutions and follow-up support.
- Coordinated project timelines and ensured adherence to deadlines.
Customer Service Associate
Walgreens
05.2020 - 02.2022
- Assisted customers with purchases, returns, and product inquiries in a high-volume retail environment.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Collaborated with healthcare professionals to support patient care initiatives.
- Provided excellent customer service, earning positive feedback from customers and supervisors.
- Delivered translation services to clients.
Education
Certificate of Technical Studies - Emergency Medical Technician
Foothill College
Los Altos, CA03-2026
Certificate - Bookkeeping & Payroll
Foothill College
Los Altos, CA12-2025
Certificate of Technical Studies - Emergency Medical Services
Foothill College
Sunnyvale, CA09-2025
High School Diploma -
Wilcox High School
Santa Clara, CA06-2022
Certificate of Technical Studies - Medical Assisting
Silicon Valley Career Technical Education (SVCTE)
San Jose, CA06-2022
Skills
- Customer Service & Sales
- Bookkeeping & Office Administration
- POS & Cash Handling
- Scheduling & Records Management
- HIPAA compliance
- Emergency medical response
Languages
Spanish
Native/ Bilingual
American Sign Language
Professional
Timeline
Receptionist & Bookkeeping
Quality Life Acupuncture & Health Clinic
12.2024 - Current
Pro Sales Associate
Home Depot
02.2022 - Current
Customer Service Associate
Walgreens
05.2020 - 02.2022
Certificate of Technical Studies - Emergency Medical Technician
Foothill College
Certificate - Bookkeeping & Payroll
Foothill College
Certificate of Technical Studies - Emergency Medical Services
Foothill College
High School Diploma -
Wilcox High School
Certificate of Technical Studies - Medical Assisting
Silicon Valley Career Technical Education (SVCTE)
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