Charmane Hopkins
Office Administrator
223 Saintfield Road,Belfast
Summary
Adaptable and enthusiastic Administrative and Customer service professional with 7+ years of experience across office administration, retail, hospitality, and nanny roles. Known for exceptional communication, a positive attitude, and the ability to multitask in fast-paced environments. Adept at handling high-pressure situations with professionalism and a commitment to excellence in customer and team support.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Office Administrator / Receptionist
Ledingham McAllister
Vancouver, British Columbia
04.2024 - 05.2025
- Oversaw daily office operations including mail distribution, ordering office supplies, and organising courier services.
- Managing catering and supplier orders for meetings and events
- Handled incoming calls and emails, redirecting inquiries to appropriate departments.
- Coordinate repairs and services for office equipment and space. Eg; Security cards, alarms, printer/scanners, confidential shredding services.
- Hosted company social events to support employee engagement.
- Updating HR policy and procedures, contracts, seating plans, and phone directories.
Sales Representative
Eddie's Hang-Up Display
07.2023 - 04.2024
- Assisted clients via phone, email, and in-person to select business display accessories.
- Processed sales orders and freight quotes while ensuring accurate billing and payments.
- Provided follow-up service to ensure customer satisfaction and resolve order issues.
Kitchen Assistant / Waitress
The Mason's Apron
Virginia, Cavan
04.2015 - 04.2023
- Provided friendly table service, managed food orders, and maintained dining cleanliness.
- Supported kitchen operations including food prep, stock-taking, and sanitation.
- Managed social media (Facebook & Instagram), posting daily specials and promotions.
Makeup Artist / Retail Assistant
INGLOT Cosmetics
10.2019 - 04.2020
- Delivered product demonstrations and makeup services tailored to customer needs.
- Met daily sales targets by recommending products and upselling effectively.
- Managed POS system and handled end-of-day cash balancing.
Server / Catering Assistant
KSG Catering
Dublin, Ireland
03.2019 - 10.2019
- Set up food and beverage stations and maintained cleanliness in event areas.
- Greeted guests and ensured a pleasant dining experience.
Junior Hairstylist / Receptionist
Head Rush Hairdressing
09.2017 - 02.2019
- Scheduled appointments, greeted clients, and supported salon operations.
- Assisted with hair treatments, color applications, and shampooing.
- Managed product inventory and helped with merchandising.
- POS & Booking Systems.
Childcare Provider
Private Families (Reilly & England Families)
01.2010 - 01.2019
- Provided full-time and occasional care for children aged 4 months to 10 years.
- Organized educational and creative activities, prepared meals, and handled bedtime routines.
- Performed light housekeeping and maintained a safe, nurturing environment.
Education
ITEC Level 2 Certificate - Makeup Artistry
Sharleen Collins Makeup Academy
08.2018 - 10.2018
Level 5 Certificate - Hairdressing, Women's and Men's Hairdressing (City & Guilds VRO 3002)
Cavan Institute
08.2015 - 07.2017
Leaving Certificate - undefined
Bailieborough Community School
08.2010 - 06.2015
Skills
Office Administration
Customer Service & Sales
Scheduling & Calendar Management
Social Media Management
Event Planning
Cash Handling
Microsoft Office
Food Preparation
Stock-taking
Sanitation
Certification
Serving it Right Certificate, 08/06/23, 08/06/28
Timeline
Office Administrator / Receptionist
Ledingham McAllister
04.2024 - 05.2025
Sales Representative
Eddie's Hang-Up Display
07.2023 - 04.2024
Makeup Artist / Retail Assistant
INGLOT Cosmetics
10.2019 - 04.2020
Server / Catering Assistant
KSG Catering
03.2019 - 10.2019
ITEC Level 2 Certificate - Makeup Artistry
Sharleen Collins Makeup Academy
08.2018 - 10.2018
Junior Hairstylist / Receptionist
Head Rush Hairdressing
09.2017 - 02.2019
Level 5 Certificate - Hairdressing, Women's and Men's Hairdressing (City & Guilds VRO 3002)
Cavan Institute
08.2015 - 07.2017
Kitchen Assistant / Waitress
The Mason's Apron
04.2015 - 04.2023
Leaving Certificate - undefined
Bailieborough Community School
08.2010 - 06.2015
Childcare Provider
Private Families (Reilly & England Families)
01.2010 - 01.2019